Wishwa Ushan Sankalpa

Experience

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  MAS Holdings

  Nov 2020 - Nov 2021

  SAP System Operator

  • Sustain seamless daily functionality of SAP systems, guaranteeing uninterrupted operations.• Execute precise and streamlined data entry within SAP systems.• Monitor data integrity and entirety, ensuring the highest standards of accuracy.• Train new SAP users on how to use the system.

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  Liberty Publishers Private Limited

  Sept 2021 - Mar 2024

  IT Executive

  • Deliver 24x7 on-desk and out-of-office on-call support, guaranteeing uninterrupted system functionality and user assistance.• Expertly install, configure, and optimize computer hardware, software, networks, printers, scanners, and associated systems.• Establish user accounts for new personnel, ensuring smooth onboarding and access to essential resources.• Provide prompt technical support to users, swiftly addressing concerns and maintaining efficient operations.• Employ advanced troubleshooting techniques to identify and rectify complex computer issues, minimizing downtime.• Proactively update and maintain computer networks and systems, ensuring they remain at peak performance levels.• Execute backup and disaster recovery protocols to safeguard critical data and facilitate system restoration.• Stay abreast of cutting-edge IT technologies, integrating the latest advancements to enhance system efficiency.• Thrive both as an independent contributor and as a valued team member, fostering a collaborative work environment.• Meet challenging deadlines and excel under pressure, demonstrating exceptional time management skills.• Cultivate a positive demeanor while effectively communicating and collaborating with diverse individuals. Show less

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  Wishwa Ushan Photography

  Oct 2022 - now

  Photographer
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  Enadoc

  Mar 2024 - now

  Support Engineer L2 - Systems

  • Deliver 24x7 on-desk and out-of-office on-call support, guaranteeing uninterrupted system functionality and user assistance.• Diagnose and troubleshoot technical issues with software, networks, databases, and systems (both on-premises and Azure cloud environments).• Provide second level support to local and foreign clients via MS teams, email, ticketing system or chat.• Resolve a wide range of software and system problems efficiently, adhering to established procedures.• Document issues, solutions, and work performed for future reference.• Install, configure, and maintain on-premises systems and Azure cloud systems.• Perform system upgrades and patches to ensure optimal performance and security.• Manage user accounts, permissions, and access controls.• Monitor system health and performance to identify and proactively address potential issues.• Managing Azure resources like virtual machines, storage, databases, and networking components.• Identify potential changes and system improvements to present to IT management consideration and implementation.• Be a support leader throughout the larger organization and are regularly engaged to work on cross-team planning.• Instruct customers in the operation and maintenance of the system.• Provide ad hoc feedback about trends and new issues.• Participate in after-hours support rotation for priority user support.• Ensure infrastructure networking and computing systems remain available during production hours.• Mentor and train other technical support staff on technical and procedural matters.• Work with customers to provide configuration changes or deploy product enhancements.• Aid higher tier engineering staff with problem research and documentation.• Working with applicable software and systems including IIS and SQL server. Show less