Experience

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  Kmart

  Dec 2015 - Mar 2017

  Service Desk and Cashier Tasks•Manage money in POS system. •Operated POS systems. •Monitor progress on individual metrics. •Assist customers in locating products. •Assist customers in learning about the in-store rewards system.Service Desk Specific Tasks•Operate returns POS system. •Manage centralised money location.•Supervise cashiers. •Answer in-store phone. *Service Desk Associate is promotion of Cashier Pharmacy Technician Tasks•In charge of prescription sales. •Maintain inventory of all schedule 4 through 8 behind-the-counter drugs. •Answer patient phone calls.•Answer basic technical pharmaceutical questions. •Maintain cleanliness of the pharmacy.•Manage money in pharmacy POS system.

  • Service Desk Associate and Cashier

    Jun 2015 - Mar 2017

  • Pharmacy Technician

    Dec 2015 - Dec 2016
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  Camp ozanam

  Jun 2017 - Jul 2017

  Summer camp counselor

  Led camp activities alone, and with co-counselors, with children ages 8-12. Supervised children over night for a week long camp session. Wrote incident reports for any incident that happens at camp.

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  Siena heights university

  Aug 2017 - Jun 2021

  Front Desk Tasks•Answer help desk phone calls. •Reset student passwords. • Create help tickets for faculty/staff/students. • Assist faculty/staff/students in basic troubleshooting tactics. • Direct phone calls, if necessary, to the appropriate IT professional for troubleshooting.Help Desk Tasks•Completes work order tickets that come through the IT ticket portal •Range from printing issues to hard drive failures and configuring or reconfiguring applications•Other projects as assigned by the Asset Manager, Audiovisual Manager, Networking Administrator, and Administrative Computing team.Extra Skills Learned•Assists with local and domain group policy implementation•Works with MDT on a basic scale assist in the set up and implementation of new computer images.•Learns how to use SCCM for packaging applications for domain distribution.•Learns basic PowerShell and CMD scripting •Made a .bat file script that copies the bookmarks file from Google Chrome and Firefox to the users personal network drive. Then copies it back onto the computer the user is on. •This enabled Siena Faculty and staff to never lose their bookmarks when getting replacement computers. Show less Worked with 7 students in varying classesTutoring Tasks•Participate in all tutor trainings, throughout the academic year.•Serve as a resource for program participants through a teaching and learning environment which respects the dignity of all.•Tutors must maintain regular contact with program participants.•Assist in student success through actively living the mission of Siena and Student Support Services.•Model scholarly behavior both on and off campus; to comport oneself in an appropriate academic, social and personal manner.•Maintain continuous communication with the SSS Program Staff; attend bi-weekly tutor meetings and preserve accessibility via phone and online resources.•Maintain a regular work schedule, accurate time sheets, and tutee log sheets for timely submission to the Program Coordinator or SSS Staff Designee.•Abide by the Tutor Contract/Confidentiality Form.•Other duties as assigned by SSS Program Staff. Show less Communication and Availability•Enable students to become familiar with Siena Heights University by building relationships with first year students.•Develop and maintain quality, professional relationships with all students•Refer students as needed to campus resources including, but not limited to the counselor, nurse, financial services, or academic servicesLeadership•Model safe, healthy and respectful behavior; adhere to the Siena Heights University Code of Conduct and all City of Adrian, State of Michigan, and federal laws.•Be engaged in events and issues that impact first year students•Maintain a positive outlook on community issues and encourage others to become/remain involved in solutions-based approach.•Empower, motivate, and encourage peer leadersAdministrative Responsibilities•Brainstorm and provide input for Welcome Week programming•Create, organize, and assemble training folders and documentation•Facilitate training modules•Develop and update planning materials•Plan partner reveal*Promotion of Peer Mentor Show less Internship Tasks•Research other universities procedures for interdisciplinary degrees to suggest how Siena Heights University can improve their interdisciplinary degrees. •Interview the directors of various departments on campus to learn how each department collaborates and works with Academic Advising to best assist students. •Studied Chickering's Theory of Identity Development and Student Development Theory. •Observed Academic Advising appointments led by Academic advisers on campus. *Internship customized and supervised by the Director of Academic Advising Show less

  • Interim Head Coach for Esports

    Mar 2020 - Jun 2021

  • Esports Graduate Assistant

    Aug 2019 - Mar 2020

  • IT Help Desk Support

    May 2017 - Aug 2019

  • SSS Tutor

    Sept 2018 - May 2019

  • Peer Mentor

    Jan 2016 - Dec 2018

  • Orientation Team Student Coordinator

    Mar 2018 - Aug 2018

  • Career Services Intern

    Jan 2018 - Jun 2018

  • Academic Advising Intern

    Aug 2017 - Dec 2017
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  Clinton community schools

  Sept 2019 - Mar 2020

  Paraprofessional

  Assisted a struggling student with daily school functions.Provided weekly reports about students habits to help build a customized plan for my student.Helped student achieve his first semester with full passing grades on his report card

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  The kensington hotel

  Oct 2021 - Feb 2024

  Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with policies and procedures while meeting/exceeding financial goals.Ensure corrective action taken immediately for all guest complaints & requests Responsible for key control, inventories, and ordering of suppliesMaintain lost & foundInterview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.Monitor and respond to all social media outlets in in a timely and appropriate manner to maintain and increase year over year ranking. Implement company programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.Monitor and maintain the Front Office systems and equipment to ensure optimum performance. Comply with attendance rules and be available to work on a regular basis.Uphold high level of guest interaction & satisfaction through leadership & visibility Perform any other job duties as assigned. Show less

  • Assistant Front Office Manager

    Apr 2022 - Feb 2024

  • Reservations Agent

    Oct 2021 - Apr 2022
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  Graham hotel systems inc

  Feb 2024 - now

  Night manager