Experience

• 

  Aftermarket

  Jan 1995 - Jan 2000

  Admin assistant
• 

  Wells fargo

  May 2000 - Apr 2022

  Designated “Incident Process Coordinator” and “Change Coordinator” providing support for Technology for the Chief Operating Office and Enterprise Functions Technology– Platform & Application Services applications and services. Assisted technical support engineers to drive resolution through root cause analysis and implementing changes, including approval change requests for multiple technology teams and training of newly hired employees. Business System Consultant/Implementation Coordinator with the Operational Risk Systems and Data Management team within Enterprise Risk Management Technology group. Project Coordinator for the Technology Information Group within Wells Fargo Bank. Oversaw execution of General Ledger Phase II and Phase III implementations, including multiple enterprise wide super projects such as e-Mail migration for projects up to $25MM+. Served as Team Lead for Tier II Help Desk and project support for implementation of middleware and enhancements. Tracking/trending analysis of trouble tickets with developers to ensure issues resolution. Lead for Home Equity Helpdesk

  • Senior Technology Business Systems Consultant AVP

    Mar 2015 - Apr 2022

  • Business System Consultant/Implementation Coordinator

    Nov 2012 - Mar 2015

  • Project Coordinator

    Oct 2008 - Nov 2012

  • Business System Consultant

    Jun 2004 - Oct 2008

  • Technical Support Specialist

    May 2000 - Jun 2004
• 

  Wells fargo

  Jul 2022 - Nov 2023

  Senior technology business systems consultant avp

  Digital Technologies & Innovations - Platform Services GroupInternal consultant within technology and business groups using quality tools and process definition or improvement to re-engineer technical processesLead/participate in providing technology initiatives for simple to modernly complex business problems within technology business systemsContribute to the development of systems and procedures that are are both cost effective and meet relevant business requirementsCoordinate communication and information flow between business and technology teamsCollaborate and consult with business and technology teams to evaluate and resolve issues providing technological solutions Show less

• 

  Virtra

  May 2024 - now

  Project manager

  Drive product development projects from start to finish setting targets for milestones and adhering to deadlines.Closely collaborate with department teams for ensuring project flow and optimum results.Create detailed project schedules which identify tasks, sequence activities, and allocate resourcesappropriately for successful project completion.Skillfully lead project teams utilizing a range of soft skills, including negotiation, influencing, conflict management, active listening, trust building, positive attitude, encouragement, and motivation.Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence, making effective decisions when presented with multiple options for project progressionEstablish proper lines of communication to collaborate with teams, key stakeholders, and senior management to highlight project status.Comply with department ISO 9001 processes and company quality policyCreate and maintain reports for management to review which could include budget or schedule variances, quality, staffing, documentation, deliverables Show less