
Timeline
About me
Army Veteran | Human Resources Leader| Accomplished Customer Service Professional
Education

Liberty university
2022 - 2024Interdisciplinary studies business/government
American military university
2012 - 2015Associate of arts - aa general studies
Mycomputercareer
2019 - 2020Computer and information sciences and support services
Experience

Us army
Feb 2010 - Sept 2016Shift supervisor of a medium custody, Department of Defense Correctional Facility. Directly responsible for the custody, control, safety, and security for up to 150 prisoners and a correctional staff of 35 personnel at any given time. Maintained and accounted for over $35,000,000 worth of equipment and resources without discrepancies or losses. Managed the Sexual Harassment/Assault Response Program (SHARP) for an organization consisting over 120 assigned personnel; ensured quarterly training was conducted as mandated by Army and Department of Defense regulations. Conducted monthly and quarterly performance counselings of a 10 Soldier Military Police Squad. Show less Served as the principal advisor to the Commander (CEO) on all matters related to corrections and detentions. Provided supervision and battle tracking in support of the unit during all tactical deployments. Routinely trained and supervised personnel on various confinement operations including treatment of prisoners, emergency action plans, count procedures, use of force, and Prison Rape Elimination Act (PREA). Performed various HR duties including the filing, maintaining, distribution of secret records in accordance with Department of Defense, Army, State, and local regulations. Served as the company's Travel Clerk, responsible for processing travel vouchers and authorizations in the Defense Travel System (DTS) for all employees going on temporary assignments and training. Served as Principal adviser on all matters related Sexual Harassment/Assault prevention in the workplace. Show less Hand selected by the Prison Director/Warden to manage and perform counseling duties for a medium custody housing within the United States Disciplinary Barracks (USDB), the Department of Defense’s only maximum security correctional institution which houses over 450 prisoners. Directly responsible for the custody, control, welfare, safety, and security of over 75 prisoners Responsible for the supervision of four correctional staff members that enforce institutional plans, policies, procedure, and directives. Routinely counseled Inmates on job performance, participation in correctional programs, behavior, and release plans in order decrease recidivism. Educated over 100 Inmates and Staff on the Prison Rape Elimination Act. Show less
Correctional Supervisor / Mid-level Human Resources Manager / Counselor / Training Supervisor
Jul 2013 - Sept 2016Training Assistant / Senior Correctional Advisor / Human Resources Associate / Victim Advocate
Jun 2011 - Jul 2013Housing Unit Manager / Correctional Counselor
Feb 2010 - Jun 2011

The cdl school
Aug 2016 - Sept 2016Master tractor-trailer courseRecent graduate of a Commercial Driving school. Driven over 250 hours on various 18 wheeled, 53ft combination trucks with trailers to include city and interstate driving. Throughly conducted pre and post trip inspections, ensured vehicles were in compliance with DOT and state regulations. Performed many different driving functions to include straight-lined backing, offset parking, and alley dock parking. Received a Class A license with Tanker endorsement.

North carolina department of public safety
Nov 2016 - Jul 2017Correctional officer iiiProvides care, custody, and control to upwards of 1,000 felony level offenders housed in an adult prison setting. Ensures the safety of all staff and inmates by enforcing standards as outlined by federal, state, and facility regulations. Strictly enforces Prison Rape Elimination Act (PREA) laws. Oversees implementation of emergency action plans; monitors and documents all abnormalities within the institution and reports all violations to the appropriate authorities. Provides realtime crisis counseling and interpersonal communication to offenders in order to successfully deter disruptive behaviors and maintain order. Show less

At&t
Jul 2017 - Feb 2018Wire technicianCompleted very high bit-rate Digital Line Subscriber (VDSL) circuits terminated at customer's premise to the Residential Gateway/Modem. Installed and repaired copper cabling such as CAT5e, CAT6, Coax, Low Voltage Twisted Pair, and Quad telephone wiring in the customer's home and in the field. Installed and repaired Fiber Optic Cabling, making splices, and crimping connectors for termination at customer's premise. Installed satellite communication equipment including "peaking" satellite dishes for optimal signal strength. Communicated with and educated customers in the use and functionality of equipment and services. Maintained and stocked company owned vehicle with necessary equipment and consumables valued at over $200,000 with no discrepancies. Show less

Labcorp
Mar 2018 - Oct 2020Patient billing representive (revenue cycle management)Patient Billing Specialist working within the Revenue Cycle Management Division of the Largest Healthcare Diagnostics Company in the World. Provides ICD-9, ICD-10, and test procedural information to medical organizations, insurance organizations, patients in accordance with the HIPPA, Federal, State, and local policies, and organizational standard operational procedures. Routinely processes over 100 daily payment transactions resulting in increased organizational revenue for services rendered. Accurately explains Explanation of Benefits to patients and doctor's offices to determine correct payment amounts for patients and insurance companies in order to facilitate care. Completes complex bill adjustments resulting in over hundreds of thousands of dollars saved and recouped from various medical and insurance companies. Uses several complex computer applications to facilitate care, explanations of care, and payment information to various medical and insurance organizations. Show less

Biogen
Oct 2020 - Jun 2022Senior case manager
Thermo fisher scientific
Jun 2022 - Aug 2023Account service coordinator
Rti international
Aug 2023 - nowEngineer 2
Licenses & Certifications
- View certificate

Building rapport with customers
LinkedinFeb 2021 - View certificate

Time management: working from home
LinkedinFeb 2021 - View certificate

Teamwork foundations
LinkedinNov 2020 - View certificate

Customer service foundations
LinkedinNov 2020 - View certificate

Psychological safety: clear blocks to innovation, collaboration, and risk-taking
LinkedinSept 2024 - View certificate

Strategic thinking
LinkedinFeb 2021
Honors & Awards
- Awarded to Laron MooreTop Squad Leader 67th Military Police Company Jun 2016 Recognized over peers as the top Intermediate level leader within the organization.
- Awarded to Laron MooreArmy Good Conduct Medal (5th award) Department of the Army May 2015
- Awarded to Laron MooreArmy Commedation Medal 65th Military Police Company Jul 2013
- Awarded to Laron MooreArmy Commedation Medal United States Disciplinary Barracks Jun 2011
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