Experience

• 

  Gap inc./gap

  Jan 2000 - Jan 2006

  Co-managed one of the highest grossing stores in the region. Performed cross-functional customer-facing and management duties. Sustained growth through team leadership, staff training, and mentorship. Used business analytics and reports to plan strategy for optimizing departmental performance and sales. Hired and supervised new staff and supervised other managers. Supervised floor and ensured that sales goals were met and staff focused on the current promotions. Assisted in store visuals.

  • Associate Manager

    Jan 2003 - Jan 2006

  • Assistant Manager

    Jan 2000 - Jan 2003
• 

  Urban outfitters

  Jan 2006 - Jan 2014

  During tenure, performed as Store Manager and Operations Manager for $4M flagship store and regularly exceeded annual revenue goals. Developed actionable business strategies, management plans, and accurate sales forecasts. Managed upwards of 30 employees. Recruited, orientated, trained, mentored, and managed staff schedules. Spearheaded cross-functional training and employee retention campaigns such as Building Bench Strength. Recruited to assist at busy downtown store, and promoted quickly to Store Manager at Broadway. Liaison between the store manager/merchandiser and the department managers.

  • Store Manager

    Jan 2006 - Jan 2014

  • Assistant Manager

    Jan 2006 - Jan 2006
• 

  Windstar cruises

  Jan 2014 - Jan 2020

  A top planner for more than four years, promoted to concierge position among the top 9% of the company’s staff. The concierge group is a specialized team of individuals who work directly with repeat guests, qualified leads, and personal requests. The role was created in 2018 to offer personalized, and VIP services and to accommodate high-profile guests. Closed more than $33M in sales between 2014 and 2019. Among top three sales agents who earned repeat business through customer retention. Team Leader, recognized for consummate professionalism and sales success, and trained new employees. Proactively mentored staff members to promote professional development, and ensure corporate branding, vision, and consistent, quality service offerings.

  • Concierge Reservation Agent

    Jan 2018 - Jan 2020

  • Vacation Planner

    Jan 2014 - Jan 2020
• 

  Peopleready

  Oct 2021 - Aug 2022

  Sales representative / account manager
• 

  Lumen technologies

  Aug 2022 - now

  Owns relationships with local indirect field sales partners that are selling Quantum Fiber Internet solutions. Oversees the revenue and sales generating campaigns executed at various Partners field offices located throughout the local market and regionally. Drives accountability at the local partner level including the development of action plans as required to deliver results.

  • Sr Channel Sales Manager

    Aug 2024 - now

  • Account Manager

    Aug 2022 - Aug 2024