
Timeline
About me
Operations Manager
Education

Webster university | mba
1999 -Mba business administration
Collège de staël
1986 -Maturité fédérale (high school) english italian german
Université de geneve
1994 -Master's degree (licence) history, linguistic, italian
Experience

International federation of red cross and red crescent societies - ifrc
Jan 1994 - Jan 2002Budget Unit Head
Jan 2001 - Jan 2002Budget Control Officer, Budget Unit, Finance and Budget Dept.
Jan 2000 - Jan 2001Program Officer Revenue Generation
Jan 1998 - Jan 2000Program Assistant - various departments
Jan 1994 - Jan 1998

Merck serono
Jan 2003 - Jan 2013Responsible for developing, with ad. hoc members, the thinking on Operational Excellence in the region & identify, lead and implement projects that improve the business processes, metrics and practices to reflect Operational excellence. Acting as the region's champion in the monitoring and implementation of the Merck group efficiency program as well as for the risk reporting program in Europe Canada and Australia Responsible for leading and compiling the balanced scorecard (BSC) process for emerging markets by preparing and proposing BSC targets that will generate improved business performance, and for managing monthly management reporting and emerging markets risk reporting. Responsible for implementing the new customer relationship management strategy and tool ensuring key business requirements are met and included to provide sales force with adequate activity and reporting features. Responsible for supporting the CRM strategy development for the company gaining alignment in translating nine core processes from 20 countries into one global solution.Drafted CRM end user training materials, including guidelines for the development of regional training plans and class room training delivery (Train the Trainer).Trained booth personnel soft selling skills model at key strategic congresses and in countries. Responsible for supporting the development of the Sales Effectiveness strategy and further enhance best practices sharing and for increasing Sales Effectiveness by developing key performance indicators (KPIs) on call activity. Responsible for optimal organization of clinical and marketing meetings and for supporting the administration of the SSI Foundation.
Associate Director, Business Performance and Strategy Realization, Europe Canada Australia
Jan 2012 - Jan 2013Associate Director Business Performance, Emerging Markets
Jan 2010 - Jan 2012CRM Senior Manager, Marketing and Sales Excellence Dept.
Jan 2009 - Jan 2010Program Manager, Global Customer Relationship Management (CRM), Marketing and Sales Excellence Dept.
Jan 2007 - Jan 2009Program Manager, Marketing and Sales Excellence Department
Jan 2005 - Jan 2007Event Coordinator Serono Symposia
Jan 2003 - Jan 2005

Interiman group
Jan 2015 - Jan 2018Senior recruiting consultant - finance and accountingDeveloping and managing clients portfolioHeadhunting - identifying and approaching suitable candidatesReviewing applications, managing interviews and short-listing candidatesRequesting references and checking the suitability of applicantsManaging clients and candidates relationship with excellence

Humanys solutions sa
Jan 2018 - nowHr senior consultantAccompany and support executive candidates in their job search and/or professional transition• Identification of the professional objective• Presentation of current job search methods• Establishment of personalized job search strategies• Identification and development of technical, functional, and social skills• Restitution of personality analysis• Review and optimization of LinkedIn profilesPrepare our candidates for their job interview and carry out roleplays• Development of various role plays• Holding structured/unstructured interviews• Analysis of verbal and non-verbal communication in interviewsOptimize candidates’ application files• Analysis of application files• Proposition of layouts and content corresponding to market expectations• CV checks workshops animations Show less

Activis
Jan 2023 - nowOperations managerActivis Brand Development on the market.Internal and external communication on Activis activities.Activis department representation in the media.Monitoring on worldwide and Swiss trends on working while retired.Provision of advice to retirees on their employability and on job search techniques.Development of activities in collaboration with the marketing, legal and finance teams.Presentation of the project to local businesses.Development of a study on the work of retirees.Collection and publication of testimonials from retirees who have continued or returned to employment and from their respective employers Show less
Licenses & Certifications

La pratique du coaching au service des meilleures performances
Jbessero coachingDec 2018
Gestion de carrière et maintien de l'employabilité
Sdbb | csfoJun 2023
Gestion de carrière : accompagnement de personnes en milieu de parcours
Sdbb | csfoJun 2022
Languages
- frFrench
- enEnglish
- itItalian
Recommendations

東 浩平
製薬企業 - 営業日本 岐阜県 岐阜
Ahmed husam
Training Manager at Maldives Airports CompanyMaldives
Brennan evans
Agronomist (CCA)Plymouth, Nebraska, United States
Abdul malek jami
Construction Manager, Project EngineerGreater Sacramento
Andrea winkler
Account Manager at UWC BrokerageWichita, Kansas, United States
Shrutika chavan
Vedica Scholars Program '24 | Shadow Mentee @AdityaBirlaWellness | Ex- Product @JIOMumbai, Maharashtra, India
Agnieszka pawlak
Graphic Designer&UI SpecialistWroclaw Metropolitan Area
Antoine destrument
SEO Project ManagerMadrid, Community of Madrid, Spain
Homan azamy
Electrical & Controls Engineer - Facilities ManagementGreater Perth Area
Jacob strøm
Performance Specialist & Co-founder at HandballperformanceSkagen, North Denmark Region, Denmark
Fadli fahreza putra
Credit Analyst R4 at PT Mega Auto FinanceDepok, West Java, Indonesia
倪美娟
Ingérosec Corporation - EngineerTokyo, Tokyo, Japan
Johan skarin
Certified Anti-Money Laundering Specialist. AML System and Process Specialist på Norion BankGreater Stockholm Metropolitan Area
Amy fitzgerald
Project Manager at LendleasePerth, Western Australia, Australia
Ravi sharma
Media Consultant at Ministry of Mines, Govt of IndiaDelhi, India
Loick arts
Student in IT fieldHamois, Walloon Region, Belgium
Henry a carter
SR Channel Sales Manager at Lumen TechnologiesSeattle, Washington, United States
翁梦媛
英国曼彻斯特大学 - 曼彻斯特商学院学生Jing'an District, Shanghai, China
Jonathan lawton
Police Officer and Small Business Owner at Wash Your 6 Soap CompanyRochester, New York, United States
Matthew brown, pe
Civil Engineer - Water Resources and EnvironmentalPortland, Oregon Metropolitan Area
...