Experience

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  Scopeworks asia, inc.

  Jun 2013 - Nov 2013

  Quality control agent
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  Eperformax contact centers & bpo

  May 2014 - Dec 2014

  Customer support agent
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  Concentrix

  Feb 2015 - Mar 2015

  Customer support representative
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  Teletech philippines

  Jul 2015 - Jun 2016

  Customer support representative
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  Acquire bpo

  Oct 2016 - Dec 2016

  Credit officer
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  Conduent

  Dec 2016 - Jul 2017

  Ios technical chat support representative
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  Vxi global solutions, llc

  Dec 2016 - Jul 2017

  Customer support representative
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  Teleperformance

  Nov 2017 - Dec 2017

  Customer support representative

  Band 5B for Sprint Business

• 

  Taskus

  Jan 2018 - Mar 2018

  Customer service representative
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  Alorica

  May 2018 - Jun 2018

  Chat support representative
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  Telus international

  Oct 2018 - Jan 2019

  Operations csr iii|

  Technical Account- Dell

• 

  Harte hanks

  May 2019 - May 2022

  Customer service representative

  Delivered high-quality email and phone support to address a wide range of customer concerns, including product information, billing inquiries, and service issues, while maintaining a high level of professionalism and empathy.Handled escalated customer complaints, conducting thorough investigations to provide effective and timely resolutions, improving customer loyalty and reducing churn.Collaborated with internal teams to ensure customer issues were resolved efficiently, streamlining processes and enhancing the overall customer experience. Show less

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  Manulife

  Jul 2022 - Jul 2024

  Customer service professional ii

  Provided comprehensive guidance to clients on insurance policy details, including coverage options, claims procedures, and premium information, ensuring clients understood their policies and made informed decisions.Regularly updated clients on the current status of their insurance claims, proactively addressing any concerns, delays, or documentation needs to facilitate smooth processing.Managed and resolved client inquiries and concerns via both email and phone, ensuring swift and accurate responses, resulting in improved customer satisfaction and retention. Show less