Experience

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  Capgemini

  Mar 2016 - Dec 2021

  Monitoring and managing ERP / SAP systems and ensure that SAP systems are available for service. Maintaining complex SAP Landscape, involving multiple new dimension products. Coordinating changes related to security and authorization in SAP ERP. Maintaining and configuring roles, transactions and authorization objects, performs SoD checks. Investigating and resolve issues related to authorization; proposing and implementing solutions. Maintaining user SAP accounts in SAP ERP, SAP Sourcing. Building relationships with key contacts. عرض أقل Supporting Bundle Suppliers management within Service Integration (both from volumes and quality perspective). Clarifying minor process and procedural gaps regarding access requests with Knowledge and Service Request Management Leads. Providing trainings and guidance to Service Request Analysts Team. Acting as a Subject Matter Expert in all Service Request Management related areas for Service Request Analysts and Service Desk Tier 1. Assisting analysts in providing first-line support when workloads are high, or where additional experience is required. عرض أقل

  • Team Manager

    May 2019 - Dec 2021

  • SAP Security Administrator & User Access Management Team Lead

    Apr 2018 - May 2019

  • SAP Security Administrator

    Jan 2018 - May 2019

  • Customer Service Specialist

    Feb 2016 - Dec 2017

  • Customer Service Analyst

    Mar 2016 - Dec 2016
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  Future processing

  Jan 2022 - now

  Scrum master/leader

  As an experienced Scrum Master, I am dedicated to driving agility, collaboration, and continuous improvement within cross-functional teams. With a strong commitment to the Scrum framework, I enable teams to deliver high-quality products and services while fostering a culture of transparency and adaptability.I lead and facilitate key Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Review, and Sprint Retrospective, ensuring they run smoothly and efficiently. Track and communicate key performance metrics, such as burndown charts and velocity, to provide transparency into the team's progress and help make data-driven decisions.I liaise with stakeholders, ensuring their needs and feedback are understood and incorporated into the product development process. عرض أقل