Experience

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  Mercer protection agency

  Jun 2004 - Mar 2010

  Operations manager

  • Headed and developed Midwest operations for security consultant company.• Processed payroll, timesheet verification, tax, garnishments, and withholdings for 40 employees using proprietary software. • Chaired human resources including employee onboarding, staff fulfillment, employee reviews, terminations, employee file management, healthcare, and 401K enrollment. • Performed financial record keeping, reporting, and analysis. • Bridged communications, aligned objectives, and garnered long-term professional relationships with 50+ clients. • Scheduled and organized placement of 70+ employees at clients locations, maximizing billable hours. Show less

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  Amtrust north america

  Aug 2010 - Dec 2020

  Premium audit manager

  • Direct operations management for the audit department while overseeing, supporting, mentoring, training, and motivating 15 employees.• Plan and supervise the day-to-day final audit, preliminary audit, and loss control functions, ensuring business goals are met and aligning performance with budget expectations. • Orchestrated 16% overall increase in department efficiency by implementing a custom quality program within the department using Key Performance Indicators (KPI's). • Facilitate employee reviews, staff fulfillment including recruiting and interviewing, and swift on-boarding.• Developed and administered training program for in-house employees and employee field auditors.• Deliver department conflict resolution, synchronize cross-functional team efforts, as well as administer performance management to foster efficient team efforts.• Cultivate, develop, and maintain strong multi-level client and vendor relationships.• Spearheaded the management of system conversion project that provided greater efficiency department wide. • Identified high-risk business processes through risk assessment and applied relevant best practices to streamline and enhance accuracy and consistency.• Fronted department in exceeding annual goals for customer satisfaction, productivity, and compliance.• Perform quality analysis on incoming and outgoing product and underwriting review of files for external audits.• Performs the research of NCCI, and independent bureau manuals to obtain the technical knowledge needed to support the audit, underwriting, and claims departments.• Assists underwriting department with the proper classifications of risks for policies and quotes. Show less

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  Swiss re

  Dec 2020 - now

  Vice president statistical compliance

  • Leadership of US based and overseas personnel via contracted vendor• Interpret sophisticated regulatory requirements by utilizing immense knowledge of insurance data, company source systems to guide the creation of solutions by coordinating resources, facilitating brainstorming, and driving the implementation of meaningful solutions.• Lead all aspects of analysis and design of information, systems, and/or processes for: a) internal and external reporting; b) data capture and quality specifications; c) manual processing;• Represent the business community in the establishment of coding standards.• Responsible for Team Metrics and streamlining process opportunities. Prioritizes projects and allocates resources to react to changing environment. Works with management and staff to develop and achieve department and individual goals. Communicates progress towards goals.• Leads multiple intra- and inter-departmental projects. Acts as a lead or in a technical advisor capacity in the definition and prioritization of project results. Handles interdependencies and monitors the project progress presenting status to management and partners.• Build and maintain personal contacts with states, boards, bureaus, and associations staff.• Responsible for training of new team members / business on regulatory Stat filing compliance.• Responsible for providing statistical requirements for interface and system development Show less