Experience

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  Ba continuum solutions private limited

  Aug 2007 - Dec 2012

  Team developer

  As a Claims Analyst for US cardholders, my role centers on analyzing, processing, and resolving credit card claims within the regulatory frameworks of MasterCard and VISA. Responsibilities include meticulous chargeback operations, fraud reporting, and adherence to bank procedures.Operational tasks encompass processing chargebacks, copy requests, and ensuring timely reporting to Visa and MasterCard. Customer-centricity is maintained through transparent communication, adherence to service standards, and validating customer requests.A commitment to regulatory compliance involves staying abreast of Visa and MasterCard regulations, reporting fraudulent transactions, and minimizing transactional losses. Collaboration with leadership contributes to issue resolution and process improvement.Maximizing profitability is achieved through comprehensive analysis, reviewing system charges, calculating finance charges, and piloting batches for payer authorization transactions. Proactive problem resolution and escalation, coupled with disciplined training facilitation, ensure operational efficiency.Adaptability and continuous learning are essential, given the dynamic nature of the financial industry. In summary, as a Claims Analyst, my role combines analytical prowess, operational efficiency, customer-centricity, regulatory adherence, and proactive problem-solving for seamless credit card operations and ongoing process enhancement. Show less

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  Slk global solutions

  Feb 2013 - May 2018

  Senior traning lead

  Results-oriented professional with extensive experience in business transition and team management. Proven ability to seamlessly migrate businesses, conduct comprehensive training for new hires, and facilitate knowledge transfer within existing teams. Adept at fostering collaboration through daily meetings with onshore partners to identify process improvements and potential business transitions.Known for meticulous planning and execution of Train the Trainer (TTT) programs for new businesses. Expertise in creating detailed process maps (To Be and AS IS) for existing processes, ensuring clarity and operational efficiency. Proficient in conducting User Acceptance Testing (UAT) for mandates and process enhancements, demonstrating a commitment to delivering a highly professional and customer-focused service.Possess fair knowledge of Vision Plus and adept at decision-making, team planning, and control. Committed to abiding by operations manuals and implementing day-to-day instructions from senior management. Demonstrated capability in identifying and resolving queries, proactively detecting irregularities, and recommending improvements.Skilled in capacity planning, utilizing resources effectively, and maintaining operational efficiency. Successfully managed erratic workflows by implementing effective capacity planning, leave management, and prioritization. Experience in data collation for billing purposes during the ramp phase, showcasing attention to detail and accuracy.A proactive leader who has provided input and support on management issues, deputizing for managers during their absence. Establishes and maintains effective relationships with customers and business areas, consistently identifying areas for service improvement. Dedicated to maintaining a balance between employee satisfaction and stakeholder contentment, with a focus on grooming team members for growth to their next levels. Show less

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  Fiserv

  May 2019 - now

  Manager- atm managed services & implementations

  As a seasoned Manager of ATM Managed Services & Implementations,I bring a wealth of experience and a proven track record in agile project management methodologies. Over the past 5 years, I've successfully led multiple teams across a diverse range of technical projects, demonstrating my ability to navigate complex challenges and deliver results.My expertise spans a wide spectrum of projects, encompassing end-to-end implementations, application support, cash forecasting for Fleet, and data analysis. With over a decade of experience in dispute management for both debit and credit cards, I possess in-depth knowledge of the intricacies of the payment industry.I thrive on collaborating with cross-functional teams, leveraging my comprehensive understanding of project dynamics to drive successful outcomes. My passion for innovation and commitment to excellence are the cornerstones of my approach to every project I undertake. Show less