Bolaji Owolawase

Experience

• 

  ISON BPO - Leading BPO Service Provider in Africa

  Mar 2018 - Aug 2019

  Customer service representative
• 

  Access Bank Plc

  Sept 2019 - Jun 2020

  Transaction officer
• 

  Nomba

  Mar 2021 - now

  *Monitor and manage product reliability*Proactively identifying & Resolving issues relating to assigned products. *Building and iterating on systems that inform the product team of key user issues and seeing through their resolutions.*Generate reports and review them on a regular basis to identify actionable opportunities for service improvement*Establishment of inputs for service/product attributes *Influence the vendor in the development of services and advocate for new features and functionality*Build effective relationships with key stakeholders (internal/external) involved in product delivery*Drive product development with a team of world-class engineers and designers *Work directly with product managers and developers to define features and technical user stories *Manage product backlogs and plan/ prioritise iterations to meet product vision promptly to meet market and customer demands *Set, monitor and analyse key success metrics for launched products/features and feed learnings back into the product development and learning process *Represent the service/product across the organization*Collaborate cross-functionally with other areas of the business, including tech, product, design & marketing*Improving the visibility of product roadmap to both internal and external stakeholders.*Monitoring, gathering and analysing product data, surfacing to relevant teams to inform the direction and understanding of key features Show less

  • Product Operations Lead

    May 2023 - now

  • Product Operations Specialist

    Oct 2021 - now

  • Customer Service Associate

    Mar 2021 - Sept 2021