Aimee Cabrera

Experience

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  Concentrix

  Aug 2010 - Feb 2015

  *Co-managed new-hires with the Operations Team Leader*Handled training and product refreshers to support Tier 1 Agents*Handled escalations for Tier 1*Prepared daily and weekly reports *Technical Support Expert for ISP provided networking device (Comcast-Netgear)*Became a full NETGEAR T1 Support after 1 year*Shared with Supportrix (Paid Support for 3rd party concern)

  • Senior Technical Support Expert

    Dec 2013 - Feb 2015

  • Technical Support Expert

    Aug 2010 - Nov 2013
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  Conectys

  Mar 2015 - May 2022

  -Conducted call monitoring exercises to assess employee performance in the production department.-Assisted in the implementation of new procedures and processes to enhance efficiency.-Developed objectives to achieve business goals.-Analyzed, processed, and validated operational data to support decision-making.-Led calibration sessions with internal and external clients to maintain service quality.-Conducted quality orientation sessions for new hires.-Provided feedback and coaching to production team members to drive performance improvement. Show less

  • Quality Specialist

    Nov 2016 - May 2022

  • Senior Network Analyst

    Mar 2015 - Oct 2016
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  Athena

  Jun 2022 - Jun 2024

  Executive Assistant

  Executive Assistant for a Health Technology company (Kinsa) and a FinTech Investor.As an experienced Executive Assistant, I provided high-level administrative support by managing complex calendars, scheduling meetings, and coordinating travel arrangements. I served as a primary point of contact for internal and external stakeholders, facilitating communication and ensuring smooth daily operations. My responsibilities included preparing reports, handling confidential documents, and supporting project management to enhance organizational efficiency. Additionally, I managed expense reporting using QuickBooks, oversaw logistics with DHL, conducted market research, and utilized platforms such as Microsoft Office, Google Workspace for document management, Zendesk for customer complaints, and various CRM systems to streamline workflows and drive business goals. Show less

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  Carpe Diem Education

  Mar 2024 - Oct 2024

  Enrollment and Operations Specialist

  -Processed and tracked applications, registrations, and enrollments.-Communicated with prospective students and parents about program requirements and deadlines.-Verified eligibility and ensure all necessary documents are submitted.-Maintained and updated enrollment records in HubSpot.-Organized and maintained database of budgets, forms, records and waivers.-Conducted in-depth market research to identify target audiences and generated leads to support enrollment and operational goals.-Managed procurement of necessary items for travel, ensuring seamless logistical support.-Assisted in website management by uploading and maintaining resources designed to support gap year participants, helping them plan effectively.- Calculated and communicated travelers' carbon footprints for each program, highlighting the organization's dedication to sustainability and empowering informed decision-making. Show less

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  Adobo Ace

  Oct 2024 - now

  Recruiter

  As the lead recruiter and operations support at Adobo Ace, I’ve had the privilege of building a team of top-tier virtual assistants (VAs) and executive assistants (EAs) who help businesses scale efficiently.What I Do:1. Recruitment & Talent Strategy – As the sole recruiter, I develop hiring strategies, assess candidates through skill-based tests (e.g., video editing, flight management, Canva design, SDR tasks), and design custom assessments to ensure a perfect match between the Aces and our clients.2. Client Success & Matching – I work closely with business owners, entrepreneurs, and executives to understand their needs and match them with the right VA, balancing both skills and company culture. I manage Adobo Pro (our senior VA role), where VAs document processes, recommend staffing needs, and optimize operations for clients.3. Business Operations & Growth – Beyond recruitment, I ensure smooth coordination between VAs, clients, and the agency while also handling niche hires like personal assistants for unique projects. 4. Project & Operations Management – I manage projects both internally and with VAs for their clients, ensuring smooth coordination, efficiency, and impact. Show less