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Brian Angelo Adan Gonzales

Brian Angelo Adan Gonzales

IT Helpdesk Technician

Followers of Brian Angelo Adan Gonzales403 followers
location of Brian Angelo Adan GonzalesAuckland, Auckland, New Zealand

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  • Timeline

  • About me

    Information Technology Analyst at Tata Consultancy Services

  • Education

    • AMES IT Academy

      2012 - 2012
      Diploma in Computing and Network Support Information Technology

      Graduated with Diploma in Computer and Network Support. Gained Vendor Certifications from Microsoft (MCITP Server Administrator, MCP) and PC Technician (CompTIA A+ce), with Cisco CCNA background learned LAN (Local Area Network) and WAN (Wide Area Network) technologies and concepts.

    • Auckland University of Technology

      2017 - 2019
      Master of Information Security and Digital Forensics Digital Forensics; Information Security

    • Auckland University of Technology

      2012 - 2016
      Bachelor of Computing and Information Sciences Network and Security; IT Service Science (IT Service Management)

      Started this Degree in March 2012 with a plan to do a single major (Networking and Security) as a Full Time Undergraduate. Decided to complete the rest of this Undergraduate degree as Part Time from July 2013 till June 2016, which is same time being employeed under AUT University. Ended up graduating from Bachelor of Computer and Information Sciences, with a double major option with Network and Security (1st major) and IT Service Science (IT Service Management) (2nd major).As… Show more Started this Degree in March 2012 with a plan to do a single major (Networking and Security) as a Full Time Undergraduate. Decided to complete the rest of this Undergraduate degree as Part Time from July 2013 till June 2016, which is same time being employeed under AUT University. Ended up graduating from Bachelor of Computer and Information Sciences, with a double major option with Network and Security (1st major) and IT Service Science (IT Service Management) (2nd major).As part of my final year project, I was part of a team of students on applying methods of technical user training and giving recommendations for Office365 for Business use. I was involved on setting up and leading the Office365 environment for my project team. Show less

  • Experience

    • Freelance Animation School

      Oct 2011 - Dec 2011
      IT Helpdesk Technician

      Solving Technical General issues on-site (computer faults, issues with computer accessories, general printing issues).Providing Technical Support to Administrative and Teaching Staff, and Students.Testing and Monitoring troubled systems after an issue has been resolved.

    • Computer Troubleshooters, SMB

      Jul 2012 - Jul 2013
      Level 2 and 3 Support Technician (SMB)

      Solving networking and server issues and troubleshooting, including planned and unplanned maintenance routines during and outside operational hours.Network Background Auditing and implementing best practice on currently implemented systems Providing Client and Technician Training on both current and present systems.Computer Repairs and Maintenance, Level 2 and Level 3 Support (Small to Medium Enterprises).Managing Datacenter for Remote Desktop Services (Terminal Services) applications.Email Hosting Services (Microsoft Exchange 2007 and 2010).Domain Naming Management, Trpubleshooting and Setting up on behalf of SME Companies. Full active participation on IT System Implementation Projects (such as fully system upgrades and implementation of new systems). Show less

    • Auckland University of Technology

      Jul 2013 - Dec 2020
      Information Technology (Maintenance) Technician

      Ensure classrooms and computer labs are in a serviceable level and classroom consumables are replenished and well stocked.Classroom facilities are kept in a serviceable condition at all times.Students, Administrative and Teaching staff are relieved of tedious technical support needs and activities.Ensuring School Inventory (both leased and purchased items) are organised, documented and managed properly through asset management applications. Liaising with ICT and Building Maintenance Services Departments to ensure raised issues are resolved and requests are fulfilled at a satisfactory levelDevelopment and Maintenance of Content Management Website (SharePoint 2013 and later) for software repository, organisational process automation (using Nintex Workflows), and document (content) management. Show less

    • Tata Consultancy Services

      Mar 2021 - now
      Information Technology Analyst

      Application and End User Computing Support Analyst (Level 2+):- Outlook (Client Desktop) and Exchange (on-prem and Microsoft365) Support - Administration Support and Troubleshooting for MS Teams and Zoom- Meeting Room Hardware Support- Support of other Microsoft365 related applications- SAP GUI Troubleshooting- End User Computing Support and Training - Windows 10 Desktop Support and Troubleshooting. - PowerShell Scripting for Active Directory and Device and User Lookup. - SPOC On-Site Support and Lead. - Remote Desktop Support (DesktopCentral, MS Remote Help). - Network Troubleshooting. Asset Management:- Device Asset Enrolment (e.g. AssetExplorer)- Asset Database maintenance and administration.Mobile Device Management and Support: - iPhone and Android Support and Troubleshooting.- Corporate Mobile SIM Provisioning.- iPad Troubleshooting and Provisioning Show less

  • Licenses & Certifications

    • MCSA: Windows Server 2008

      Microsoft
      Sept 2011

    • CompTIA A+

      CompTIA
      Jul 2011

  • Volunteer Experience

    • Technical Support Coordinator

      Issued by Auckland Catholic Filipino Chaplaincy on Jan 2016
      Auckland Catholic Filipino ChaplaincyAssociated with Brian Angelo Adan Gonzales