Maria Alexandra Stoian

Experience

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  Teleperformance

  Nov 2022 - Jan 2023

  Call Center Agent

  • taking over all contacts and initiating them (inbound and outbound) - telephone, chatand email with the customers• identification of the customer's need / problem / dissatisfaction, in order to offerviable solutions• inform customers about how to use the site - how to search, request, book or usethe listed properties• handling each contact successfully, offering accurate information, as well as viablesolutions for the product or service they promote, while satisfying the customer'sneeds• being polite and friendly, showing as much calm and patience as possible, remainingcalm throughout the conversation, even if the customer is quick-tempered andresistant Show less

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  IntelligentBee

  Sept 2023 - Nov 2023

  Customer Support & Data Entry

  • data entry and verification of phone numbers and websites: checking if the client'swebsite matches with the information they provided and also checking for a proper privacy policy • confirming validity of documents• registering companies and validating the purpose of messages sent throughcampaigns to their customers;• constantly achieving the required target of campaigns per day: investigating ifthe information the client wants to send out to end users is compliant with theterms and regulations they need to follow• becoming part of the fraud team and monitoring content sent by clients: watching out for spam, phishing and fraud• investigating suspicious or prohibited content, removing clients from our platform if they do not comply with the regulations in place, approve clients' messages to go through if they adhere to the mandatory terms• assisting clients with various queries and striving to provide a prompt and accurate solution Show less

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  DB Schenker

  Dec 2023 - now

  Accounts Payable Accountant

  • processing incoming invoices and credit notes from suppliers, travel or miscellaneous expenses from employees, direct debit and other documents received in line with global process in an accurate and timely manner according to internal controls and metrics• query handling (email) for dunning letters, missing invoices and payment advices received from suppliers in line with global process, in an accurate and timely manner according to internal controls and metrics• raise requests to update vendor master data (address, bank account, contact details, payment terms, etc) strictly following company security processes• perform postings of recurrent bookings, corrections, company credit card statements in line with global process in an accurate and timely manner according to internal controls and metrics• perform standard, urgent and/or manual payments to suppliers by strictly following company security processes in line with global process in an accurate and timely manner according to internal controls and metrics Show less