Ashley Mateo

Experience

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  Polcari's/Pizzeria Regina

  Nov 2010 - Jun 2011

  Cashier

  Pizzeria Regina's was my first job and I demonstrated constant care and attention to all customers. Within a few months of working at Regina's I was given the duty to train new employees in cashier responsibilities such as using our POS system, delivering curbside to-go orders, and taking telephone transactions.

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  Victoria’s Secret & Co.

  Jun 2012 - Aug 2012

  Sales Associate Cashier

  At Victoria's Secret I worked as a Sales Associate and Cashier where I drove overall sales by providing quality customer service. I ensured high store appearance standards through meticulous care in stocking and merchandising shelves and racks.

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  Franklin Dining Common - UMass Amherst

  Jan 2014 - May 2015

  Line Server

  Worked with a team of full time and student workers to give the best service possible at Franklin Dining Common. While there is continuous team work, I work independently at any station I get assigned to. Through extensive experience with different station from making smoothies to making unique deli sandwiches to our customers, I always give the best quality products.

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  Isaac's Moving and Storage

  Jun 2014 - Aug 2014

  Domestic & International Logistics Intern

  During my internship at Isaac's, I shadowed domestic and international department managers which exposed me to the moving industry. I under went International Logistics Coordination training along side full time associates in the company. Under supervision, I interacted with agents and began coordinating moves outside of the United States. I prepared bill of lading and other necessary documents prior to moving customers as well as reviewing post-move documents to ensure industry standards were followed. Show less

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  Granite Telecommunications

  Jul 2015 - May 2018

  ● Completed over 15 advanced data multi-product projects with Broadband, VoIP, MPLS, and Managed Services● Lead weekly conference calls with customers to discuss overall project progress and ease customer concerns● Delegated essential tasks to project team to allow the project to complete within customer timeline ● Improved customer satisfaction by maintaining project tracker for customer location status updates● Trained new teammates on telecommunications industry and product specific processes● Provided support for new teammates running small scale projects ● Managed and completed small to mid-sized multi-product projects● Assisted senior project managers in over 15 large scale multi-product project rollouts● Coordinated with internal teams to create advanced data product orders

  • Project Manager

    Oct 2017 - May 2018

  • Associate Project Manager

    Aug 2016 - Oct 2017

  • Project Coordinator

    Jul 2015 - Aug 2016
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  Executive Office of Technology Services and Security

  May 2018 - Sept 2019

  Project Coordinator

  ● Organized quarterly User Group Meetings and annual Content Conference (ConCon) for Mass.gov users● Utilized Jira and EazyBI to run reports to analyze team workload and optimize workflowLiaised between Deputy Chief Digital Officer and Massachusetts Digital Service managers and teammates● Managed department-wide recurring planning and development meetings

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  Team Beachbody

  Jul 2018 - Sept 2020

  Independent Health And Wellness Coach
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  Claim Your Magic LLC

  Sept 2019 - now

  I ran my spiritual life + biz coaching business, 𝑪𝒍𝒂𝒊𝒎 𝒀𝒐𝒖𝒓 𝑴𝒂𝒈𝒊𝒄 since 2019 which fuels my passion however, towards the end of 2021 I decided to shift and use the professional and creative skills I've learned over the years to support you in running your business.

  • Online Business Manager

    Sept 2023 - now

  • Virtual Assistant + Course Creation Specialist

    Oct 2021 - Sept 2023

  • Founder, Purpose + Business Mentor

    Sept 2019 - Oct 2021