Ahmad Amer

Experience

• 

  Expedia, Inc.

  Apr 2010 - now

  - Arranging flights, insurance and accommodation using Expedia.com and it's competitive features for an outstanding outcome to customers. - Plan and arrange tour packages, excursions, and day trips- Advising clients on travel arrangements, e.g. visas and passports. • Reviewed and Quality checked all Tier 1 agents’ work. • Resolved escalated issues to keep customers satisfied while minimizing company payouts. • Was responsible for the merge of the new agents coming from training to the operations floor.• Taught agents how to avoid common mistakes seen in other departments to have a smooth work flow for everyone in the company while achieving high KPIs and great customer satisfaction. • Assisted individuals and groups in planning and booking travel packages and editing them later if needed. • Secured new client sales and retention through exceptional customer service

  • Freelance travel consultant

    Nov 2010 - now

  • Supervisor/ Senior Tier 2 Travel Consultant

    Nov 2010 - Aug 2012

  • Tier 1 Travel consultant

    Apr 2010 - Nov 2010
• 

  Emirates

  Aug 2012 - Nov 2015

  Flight Attendant

  - Completed over 2500 hours of international and regional flights on Boeing 777 and Airbus A380 commercial jets holding more than 500 customers.- Ensured adherence to GCAA and company regulations, while trained in emergency situations.- Demonstrated expertise in responding to customers’ medical emergencies and administering First Aid.- Maintained order when dealing with unruly customers while sustaining professionalism.- Worked with diverse customers and colleagues from all walks of life.- Experienced in dealing with the public & comfortable in a selling role.- Completed Business Class Training Show less

• 

  1TravelPass.com

  Sept 2015 - now

  Travel Consultant
• 

  Shamans Inc

  Nov 2017 - Dec 2018

  Marketing Account Manager

  Consulting clients about campaign requirements and objectives• Formulating strategies, passing proposals on and on agreeing timescales and budgets• monitoring and chasing work progress• writing reports• delivering ideas and final products to clients for review