Devid Rai

Experience

• 

  EXL INDIA

  Jan 2012 - Jul 2015

  Operations Executive

  Route Planning,Pickup,Delivery,NDR Report,DSR Reports,Web Updating,ERP,POD Updation,Breach,Stock Reconciliation,Emails.

• 

  Flipkart

  Jul 2015 - Aug 2016

  Senior Executive

  Senior Executive,Team Management,Breach,Quality Audit,NPS,Internal Audit,Seller Experience,Fleet Management,Pod,FLO,ERP,RTO,Pickup,Delivery,Reattempt,RTS,Grooming,Daily Huddle,Dashboard,Potential losses,Dispatch,Inbound,Outbound,Emails.

• 

  Vulcan Express

  Sept 2016 - Jul 2019

  DC In-charge

  DC In-charge,SAL Tally,Stock Audit,People Management,Quality Audit,Cost Optimization,Calling Report,NDR Reports,Fleet Management,Operations,Inbound,Outbound,Daily Huddle,Internal Audit,Stock Reco,Delivery,Pickup,RVP,Exchange Pickup,Emails,Breach,NPS,Seller Experience,RTO,Dashboard,FIFO.

• 

  Ninjacart

  Jul 2019 - Apr 2021

  Associate Manager

  Responsible for managing the Last Mile Operations and Projects (Expansion, Satellite Cities) which include, infrastructure, people, and processes across Delhi BU. Efficiently managing Operational metrics consistently along with Cost optimization, Loss Prevention, Efficiency and Customer services.

• 

  Supr Daily by Swiggy

  May 2021 - Sept 2023

  Senior Assistant Manager

  Responsible for end to end warehouse operations from Control tower- Monitoring trend and tracking of metrics as per the business reviews. Assigning tasks to a unit of 4 Team leaders based on Agile methodology. Tracking-Hourly target efficiency, manpower forecasting ,racking adherence, GDN calculations on daily basis, Audit and space accuracy, variance report, Inventory control (damages & Expiry analysis), Delivery refundsWarehouse application metadata changes - Responsible for WOD/POD, Cancellations, SKU deployment,Shelf life, Sorting cutoff, Order generation time, Packing material and Console/Nonconsol Last mile movements.Analyzing the data and reports from various sources and providing actionable insights using SQL and periscope data, suggestions to WH based on daily/weekly/monthly reports on Wastage's, Partial/Wrong order deliveries, Last mile drop offs, Customer complaints QED,PI closures ( vendor support _ Buyups vendor & finance team discussions) Cancellation analysis- Preparing RCA for Pre and Post customer cancellations , discussion with relevant stakeholders to avoid cancellations. Technical and design related support for WH. Category issues & SKU level discussions on open Purchase orders, Indents based on the season /occasion & market capacity. metadata updating for new SKUs.Kaizen Mentor- Supporting & Screening Kaizen implementation projects in warehouse to improve the SLA, business metrics ,cost optimization, customer complains, Cost Analysis- RCA for CPS cost metrics and actionable at ground level. Presenting reports with top management using Total DAUs, Dispatch orders, delivery roadmaps and manpower utilization metricsDesign new processes and conceptualized network capacity solutions to enhance efficiency, quality, cost, speed, and user experience. Optimization problems in the Network, Sortation & Transport part supply chain to reduce costs and drive productivity. Show less

• 

  Ninjacart

  May 2023 - now

  Import Manager