Kristl Wilson

Experience

• 

  American Independent Line, Inc.

  Jan 2007 - now

  Serving as Operations Manager, I maintain nationwide accounts and build a constant and consistent business base. In a safe, precise, and efficient manner, I supervise and arrange OOG (out of gauge) shipments for important clients including Goodyear, Trane, Deere, and CAT. Moreover, I efficiently handle client enquiries, problem solve client issues, and guarantee continuous development under pressure. Also, I almonitor the performance of employees and provide management with performance updates.I also create and implement plans to ensure contract compliance and the delivery of quality services that meet or exceed customer expectations. In parallel, I collaborate with foreign and national parties on project cargo.Below are just some of my achievements in this role:---- BUSINESS BUILDER – Increased operation sales by 97% from $4.7MM in 2021 to $9.23MM in 2022.---- PRODUCED ONGOING COST REDUCTIONS - Saving $1K to $25K PER ORDER by conducting cost/savings analysis and ensuring optimal utilization of resources & vendors.---- IMPROVED CLIENT SERVICES – Developed new software system targeted at improving information flow across departments and providing increased service visibility to clients. ---- DEVELOPED & IMPLEMENTED NEW IMPORT CARGO PROJECT -Collaborating with foreign & national parties to increase cargo shipments in 4th quarter of 2021. Increased revenues by over 72% in the first year and container shipments by 8.5 times in 4th quarter 2021. Show less I supervised all activities involved in planning, monitoring, and processing shipments from their place of origin to their point of delivery. I also kept & built enduring connections with suppliers to deliver top-notch customer services. Below are just some of my duties & achievements in this role:---- Performed all functions related to scheduling, tracking, & processing shipments from point of origin to point of destination. ---- Supported & grew relationships with new and existing suppliers to provide superior client service. ---- Supervised project/breakbulk/out-of-gauge shipments while easing transportation and loading of over-dimensional freight. --- Resolved shipment-related concerns for wide range of clients across different time zones to ensure minimal delays, small cost penalties, & reducing logistical misunderstandings to enhance customer loyalty.---- Inquired about rejections, holds, and delays caused by customs, hazardous, and documentation problems thereby reducing shipping delays and building client loyalty.---- Verified operational execution followed SOPs and ensured compliance to OSHA guidelines. Show less

  • Operations Manager

    Jan 2015 - now

  • Logistics Specialist

    Jan 2007 - Jan 2015