Anjali Nair

Experience

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  FedEx Ground

  Sept 2014 - Mar 2018

  Operation admin/ ITQA

   Works in fast paced environment as a QA personal. Installed and configured software on Windows computer. Diagnose and fixes on the Windows Desktop, Printers, Scanners. Software patches as needed on the MC55 scanners Troubleshoot and resolve hardware and software issues as needed in the work station Maintain computer and physical filing systems and Data entering EOD (End of Day) process. Answered an average of 30 calls per day by addressing customer inquiries, solving problems. Review, researches and/ or enter data in various systems to support respective functional areas. Show less

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  NYPTI

  Jan 2017 - May 2017

  IT Intern

  • Developed Cyber Security Policies for NYPTI. • Collaborated with the team members to deliver a developmental guide on Cyber Security for NYPTI’s employees by developing SOP’s. The policies development involved getting support from senior management of the company, research and develop the policies, monitor the effectiveness of the policy and make changes to policies as needed. • Worked with CISO, to develop Cyber Security Policy using the NIST framework 800- 53, CIS 20 critical Security Controls. Show less

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  Realty Albany

  Apr 2018 - Sept 2018

  IT Intern

  Realty Albany is an independently owned Real Estate services firm based in Albany, NY. Worked on the IT aspects to maintain the website.• Develop and Manage Realty Albany website custom development• Understanding the business process.• Actively assisted in preparing and writing the business requirement documents.• Update featured listing and other content on the website.

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  NYS Office of Information Technology Services

  Oct 2018 - now

  Information Technology Specialist 3

  Work with other CTO engineers and Network Architects. Implement and maintain micro segment of network security for new projects. Analyze and contribute to installation of micro-segmented application security policies (Unisys Stealth) Experience in firewall softwares such as Unysis Stealth, NSX giving immediate focus to security, analyze application data to create micro segmented network rules, end user support and advance troubleshooting. Hands-on experience in network and system management, installation, configuration and maintenance with Windows, Linux, Hyper-V, VMware environments. Provide enterprise solution such as VM builds and configuration and provide support for server management. Show less