Andy Brown

Experience

• 

  Pizza Hut UK & Europe

  Jul 2005 - Apr 2008

  •Leading a team of 12 restaurant general managers to provide quality training to all team members•Ensure all training was up to date and to high standard within the 12 London based stores •Leading a team to complete their work •Enforcing standards throughout•Responsible for high amounts of money•Basic First Aid •Decision making responsibility within the branch •Capable of conducting one on one training to both new and existing staff•Give on the job training to new team members on a shift by shift basis•Help managers enforce standards •Part time alongside my studies•Working as part of the front of house team but also cross trained to support in the kitchen•Providing customer satisfaction•Responsible for handling money

  • Area Trainer

    Sept 2007 - Apr 2008

  • Support Manager

    Jul 2007 - Apr 2008

  • Expert Trainer

    Oct 2006 - Apr 2008

  • Waiter

    Jul 2005 - Apr 2008
• 

  British Airways

  Dec 2010 - Dec 2013

  Provide delegates with updated technical awareness, product knowledge, premium cabin expertise and service behaviours/styles to enhance the overall customer experience.Delivery of a suite of Customer Experience Learning Academy Programmes to include behavioural, leadership, technical awareness, product knowledge, premium expertise, enhanced service style skills and specialist subjects tailored to colleagues of all gradesConsistent delivery of training sessions in accordance with product governance and quality standardsProvide support, performance feedback and coaching to delegates and co-trainers Show less

  • Customer Learning Acadamy Training Executive - secondment

    Jan 2012 - Dec 2013

  • Customer Service Agent

    Apr 2008 - Jan 2012

  • Customer Experience Development Lead - Secondment

    Dec 2010 - Jun 2011
• 

  British Airways

  Feb 2019 - now

  The Aircraft Dispatch Manager has overall responsibility at aircraft side for the management of corporate safety, security, customer service policies, procedures and Precision Time Schedules, with the aim of achieving a safe and punctual operation. This is the key operational role, liaising with Intergrated Ops Control and Centralised Load Control. We manage resource groups at aircraft side to ensure that delivery shortfalls or problems, which may cause delays, or disruption, are highlighted in a timely fashion to ensure effective prioritisation can be agreed with the IOC Show less

  • Business Support Manager - Aircraft Dispatch

    Oct 2023 - now

  • Aircraft Dispatch Manager & Trainer

    Dec 2013 - Oct 2023

  • Turnround Shift Manager - Secondment

    Feb 2019 - Jun 2020