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Katie W.

Katie W.

Supervisor of Non Clinical Operations

Followers of Katie W.73 followers
location of Katie W.Greater Milwaukee

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  • Timeline

  • About me

    Family, Divorce and Eviction Prevention Mediator

  • Education

    • University of Wisconsin-Platteville

      2005 - 2010
      Master's degree Criminal Justice emphasis victim and offender services

    • Weber State University

      1998 - 2001
      BS Sociology

  • Experience

    • MHN

      Jun 2001 - May 2007
      Supervisor of Non Clinical Operations

      Responsible for a 13 person team of Intake Specialists managing mental health and substance abuse benefits. Duties included all hiring, performance appraisals, scheduling, mentoring, coaching, monitoring of quality assurance and training. Also performed as a liaison between MHN and our labor and trust accounts, in this role I was called upon to resolve member issues as well as work to improve account satisfaction.

    • Three Wire Systems

      Jun 2008 - Feb 2009
      Manager Call Center Operations

      Responsible for 4 person team of customer service representatives making outreach calls to returning veterans to offer mental health services and support. Duties included all hiring, performance appraisals, scheduling and monitoring of quality assurance and training. Also performed as a liaison between the VetAdvisor program and MHN.

    • Kids Matter Inc

      Jan 2011 - Jan 2014
      Court Appointed Special Advocate

      I advocate for children who are under the protection of the Milwaukee County Circuit Court by monitoring their placement, academics, medical care and whatever else is needed.

    • Children's Hospital of Wisconsin

      Oct 2013 - Apr 2019
      Child & Family Service Specialist

      I mediate custody exchanges and monitor court ordered supervised visitations.

    • Wick Mediation Solutions

      Oct 2016 - now
      Family and Divorce Mediator

    • Community Advocates, Inc.

      Aug 2020 - Oct 2022
      Rent Assistance Liaison

      Working with legal and mediation services to assist individuals facing the eviction process to obtain the proper rental assistance and housing services.

    • Mediate Milwaukee

      Oct 2022 - now
      Program Director/Staff Mediator

  • Licenses & Certifications

    • Family and Divorce Mediation

      University of Wisconsin-Milwaukee

  • Volunteer Experience

    • Court Appointed Special Advisor

      Issued by Kids Matter, Inc.
      Kids Matter, Inc.Associated with Katie W.