Gora Singh

Experience

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  GE

  Dec 2009 - Nov 2011

  Complaints Resolution Officer for Credit Cards Collections

  •Respond to/Action all escalated queries referred or direct from customer.•Investigate root cause of each complaint/ query.•Capture and record data to identify trends and report to stakeholders.•Highlight/identify areas where improvements can be made.•To provide advice to Front Line Associates to facilitate improved customer service.•Identification of any system, process or procedural opportunities for improved customer or business outcomes.

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  Marsh

  Nov 2011 - Aug 2013

  Assistant Account Executive

  •Support effective working relationships with insurers as required by A/C Executive/Senior A/C Executive.•Adhere strictly to the Company's Quality practices and other systems and procedures.•Comply fully with the Company's Errors and Omissions avoidance policy.•Timely and accurate production/processing of: -invoices and related policy accounting documentation; -quotation and placing slips; -premium and adjustment calculations; -information and documentation for Pre-Renewal and Broking meetings; -draft renewal reports and insurance manuals; -certificates of currency; -up to date computer system records;•Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers.•Develop and maintain a basic technical understanding of all major classes of insurance and specialist services which the Company offers to its clients.•Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation. Show less

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  Marsh & McLennan Companies, Inc.

  Aug 2013 - Oct 2015

  Business Development Executive-Payment Solutions

  The promotion and sale of insurance premium finance to Marsh clients in Victoria, under the guidance of the State Manager and the timely collection of larger non-funded receivables, with the assistance of the National Credit Manager. Consistently attain set revenue budgets and maintain expenditure within target level.•Development and maintenance of effective long term relationships with key client decision makers through regular telephone contact and meetings•Actively engage in the development of additional business from existing portfolios and the acquisition of new business•Implementation of appropriate account retention and defence strategies•Develop and maintain relationships with clients, account managers and premium funders which will result in the development of a strong profile for the Payment Solutions Teams•Prepare accurate and timely management reports which reflect current activities and potential outcomes Show less

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  Aussie

  Sept 2015 - Sept 2016

  Mortgage Broker

  • Generating new business leads and developing a portfolio • Processing loan applications and seeing them through in a timely manner from the initial application stage to settlement• Liaising with clients, banks, solicitors, accountants and other appropriate third parties• Following up on and preparing all loan documentations• Assessing loans for serviceability• Maintaining and developing relationships in a professional manner• Managing client enquiry / calls and ensure that we maintain contact with clients during all stages of the loan process• Maintain compliant files• Verify and vet supporting documents before and post (completion) lodgement• Maintaining client database Show less

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  White Lion Financial Solutions Pty Ltd

  Sept 2016 - now

  Director
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  Fenton Green Insurance Advisors

  Feb 2017 - Aug 2018

  Account Executive
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  Port Phillip Insurance Services P/L

  Aug 2018 - now

  Commercial Account Manager