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David Glinski

David Glinski

Followers of David Glinski140 followers
location of David GlinskiMillsboro, Delaware, United States

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  • Timeline

  • About me

    Professional with MHA interested in new challenges. Pittsburgh area and/or Remote opportunities only. Appreciate Employers supporting complexity of family health needs and offers flexibility with work/life balance!

  • Education

    • Ohio University

      2020 - 2022
      Master's degree Health/Health Care Administration/Management 3.92

      Continuous Quality Improvement, Health Information Technology, Project Management, Health Care Finance, Leadership & Human Resources, Health Policy, Epidemiology, Health Law, Ethics, Research & Quantitative Methods, Project Management

    • Penn State University

      1984 - 1991
      BS Rehabilitation Education

      Took 3 years off to work/pay for school from 1987-1990Completed a full semester internship with Department of Aging/Dauphin County as a Caseworker to determine eligibility for various social services.

  • Experience

    • CVS Health

      Apr 1994 - Dec 2010

      • Managed staff with primary responsibility for Training Delivery and Call Evaluation in 200+ seat call center, with emphasis on trend analysis, service improvement and coaching best practices. • Audited call data using Six Sigma principles and Behavioral Analytics system to identify trends, decreasing escalated calls, and increasing first call resolution. • Owned primary client relationship for 30 employer groups with $47M annual revenue, performed data analysis to recommend business solutions for optimal benefit performance.• Strategized with Pittsburgh Business Group on Health on satisfaction/service guarantees, client retention and new business proposals. • Supervised 25+ employees in 3 locations with responsibility for Training & Development, Client/Member Eligibility, Quality Monitoring, and Patient Advocacy for 650 personnel at 5 facilities.• Championed HIPAA policy integration, managed ISO9000 implementation, developed escalation helpline process and call center leadership workshop Being a Champion!

      • Quality Manager/Operations Excellence

        Jan 2008 - Dec 2010

      • Regional Account Manager

        Jan 2006 - Dec 2008

      • Quality & Training Manager

        Apr 1994 - Dec 2006

    • UPMC

      May 2011 - Aug 2024

      • Administer quantitative CAHPS/Regulatory Surveys for Medicare products and all Lines of Business, including assistance with ad hoc, non-regulatory and qualitative survey processes. • Share survey results and analysis with internal business leaders to identify opportunities for improvement, perform root cause analysis and strategize to implement quality improvement activity. • Collaborate with Marketing Intelligence and vendor and cross-functional business partners to align improvement strategies to achieve improved member experience and survey results. Show less

      • Program Manager, Medicare STARS

        Oct 2022 - Aug 2024

      • IOT Specialist, Implementation Optimization & Training

        Mar 2014 - Oct 2022

      • Business Process Consultant

        May 2011 - Mar 2014

  • Licenses & Certifications