Upendra Kumar

Experience

• 

  Globus Eight India Pvt. Ltd.

  Nov 2013 - Dec 2019

  IT Governance & Project Manager

  Working with Globus Eight India Pvt Ltd, Leading IT Service provider company with operations in 3 countries across India, USA and UAE. The company's product and services offerings includes LifeOn (Patent Technology), IT support services, automation and artificial intelligence including national & international long distance services to customers. Some key responsibilities:. • Project management, resource planning and coordination for end to end project delivery as per business plan.• Publishing project progress reports and consolidating these into programme-level reports for the Senior Responsible Owner and other senior stakeholders.• Performing IT General controls review/audits.• Performing risk assessments, creating and maintaining risk registers, liaising with risk officers and getting risk register updated with remediation steps.• Managing customer request and handle complaints received via respective ticketing tools for all IT Operations and Escalations.• Managing periodic compliance report filing and monitoring, as well as IT Documentation, records against compliance and audit.• Managing vendor relationships to establish high levels of service delivery across all IT Operations.• PO renewal, Contract reviewing and Procurement management of IT assets as per standard norms and guidelines provided by the organization.• Advanced skills in financial management and budgeting, as well as procurement and contract negotiations across the program.• Process Owner: Access / Identity management, IMAC, Procurement management, Change management, Asset Management, Account Receivable, Finance Management. • EMR (Patient health records) management and support.• Managing 2015, 2016, 2017 Attestations for Adoption, Implementation, and Upgrade (AIU). Show less

• 

  Wipro Limited

  Dec 2019 - May 2022

  Senior Executive
• 

  Genpact

  May 2022 - now

  Technology Account Manager