Roger Zhu

Experience

• 

  IBM

  Jul 2012 - Aug 2012

  Intern

  Blue Pathway 2012 Internship ProgramCoordinated daily operation and maintenance of data centre in IBM(SH).Assembled and researched the physical security of Data Centre. Demonstrated presentation to team.Completed the tasks of Blue Pathway Summer Internship and achieved the honour of best team of 2012 Blue Pathway Summer Internship.

• 

  EMC

  Jul 2013 - Nov 2015

  Technical Support Engineer

  TSE II Act as technical support engineer in Connectivity team for two years and XtremIO team for two months. Be responsible for Cisco & Brocade Fibre Channel switches and EMC XtremIO product.Provide professional technical support to global enterprise customer and achieve very positive feedbacks. Handled more than 1,000 cases in the past year, of which 20% are hot cases from EMC elite customers.Initiated training plan and deliver training of FC SAN Switches to other teams.

• 

  微软

  Nov 2015 - now

  Azure IaaS Networking Support Engineer

  • support engineer manager

    Jul 2021 - now

  • Technical Advisor

    Jul 2018 - now

  • Support Engineer

    Nov 2015 - Jul 2018