Roger Zhu

Roger Zhu

Intern

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location of Roger ZhuJing'an District, Shanghai, China

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  • Timeline

  • About me

    support engineer manager

  • Education

    • Fudan University

      2009 - 2013
      Bachelor of Science (BS) Information Security 3.30/4
  • Experience

    • IBM

      Jul 2012 - Aug 2012
      Intern

      Blue Pathway 2012 Internship ProgramCoordinated daily operation and maintenance of data centre in IBM(SH).Assembled and researched the physical security of Data Centre. Demonstrated presentation to team.Completed the tasks of Blue Pathway Summer Internship and achieved the honour of best team of 2012 Blue Pathway Summer Internship.

    • EMC

      Jul 2013 - Nov 2015
      Technical Support Engineer

      TSE II Act as technical support engineer in Connectivity team for two years and XtremIO team for two months. Be responsible for Cisco & Brocade Fibre Channel switches and EMC XtremIO product.Provide professional technical support to global enterprise customer and achieve very positive feedbacks. Handled more than 1,000 cases in the past year, of which 20% are hot cases from EMC elite customers.Initiated training plan and deliver training of FC SAN Switches to other teams.

    • 微软

      Nov 2015 - now

      Azure IaaS Networking Support Engineer

      • support engineer manager

        Jul 2021 - now
      • Technical Advisor

        Jul 2018 - now
      • Support Engineer

        Nov 2015 - Jul 2018
  • Licenses & Certifications

    • Implementation Engineer SAN Specialist (EMCIE)

      Dell EMC
      Sept 2014
    • Storage Administrator SAN Specialist (EMCSA)

      Dell EMC
      Sept 2014
    • 70-533 Implementing Microsoft Azure Infrastructure Solutions

      微软
      Jan 2017
    • Azure Networking

      Microsoft
      View certificate certificate
    • Azure Networking Support Expert

      Microsoft
    • Brocade Certificate Fabric Professional Gen 5

      Brocade
      Jan 2015
  • Volunteer Experience

    • Teacher

      Issued by Fudan University on Jul 2011
      Fudan UniversityAssociated with Roger Zhu