Andrew Dalton

Experience

• 

  Rosendin

  Mar 2021 - now

  Desktop Engineer

  Responsible for imaging/configuring desktops, laptops, and mobile devicesResponsible for writing and maintaining training documentation Responding to queries via helpdesk ticketing queue, phone calls, or walk-ups in personOn-site and remote support for mobile devices(iOS and Android)On-site and remote support for computers Troubleshooting hardware and software issuesTraining end-users on new software/hardware and systemsRunning diagnostic tools to determine and troubleshoot potential problemsSetup-up and break-down of desk/office spacesTesting and recommending new hardware for internal use and end-usersCustom/One-Off desktop builds Active Directory account creation and management Account creation and management of other systems and third-party software (ie. Adobe, GoToMeeting, Application Extender, Box, Dropbox, etc.) Field/Jobsite - Datavault setup/configuration Show less