Lanie Wenger

Experience

• 

  FBi Buildings, Inc

  May 2013 - Jan 2015

  Marketing and Sales Intern

  • Edited and organized marketing processes• Performed cold calls for the inside sales division• Maintained customer relationships• Assisted marketing manager with social media promotions

• 

  Walgreens

  May 2015 - Jul 2016

  • Led and managed a team of engaged associates• Maintained pharmacy work flow• Planned and implemented daily task lists• Maintained customer relationships• Managed backend operations to maintain a profitable store• Coordinated merchandising moves to advertise new products and promotions • Planned and organized community events• Led a team of engaged associates • Presented to a team of managers on how to omptimize business for travel needs

  • Assistant Manager in Training

    Feb 2016 - Jul 2016

  • Community Management Intern

    May 2015 - Feb 2016
• 

  Total Quality Logistics

  Aug 2016 - Mar 2017

  Logistics Account Executive

  Built book of business through cold calls. Negotiated deals with carriers to move shipments. Surpassed first month goal in first two weeks.

• 

  Wiley

  Apr 2017 - now

  Train and onboard customers across a $3 million territory in the south east. I use my knowledge on courseware to provide needs based solutions to customers. I exceeded my sales target by 110% and retention target by 120% in 2023. Trained and onboarded customers across multiple different territories. Partnered with sales to grow and retain customer base. Collaborated with internal stakeholders to ensure platform was meeting customer needs.

  • Senior Customer Success Manager

    Jul 2022 - now

  • Customer Success Manager

    Apr 2017 - Jul 2022