Winda Khairunnisa

Experience

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  Lembaga Penelitian, Pendidikan dan Penerangan Ekonomi dan Sosial (LP3ES)

  Aug 2012 - Dec 2013

  Research And Development Intern

  As an NGO engaged in research, LP3ES is mostly involved in research, policy studies and action research, especially those related to the interests of grass-root communities. Starting from research on the informal sector, cooperatives, small industries and folk crafts, traditional educational institutions such as Islamic boarding schools, non-formal education, farmer participation, maternal and child health, the environment, studies on public and state relations and so on.

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  OnlinePajak

  Aug 2018 - Apr 2020

  Customer Success Executive

  Support and guide customers through the subscription renewal process and explain the continued value proposition and benefit for business success.Renegotiate contracts based on current markets, and up-sell additional features. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product owner. Provide technical support and training to customers who use the company’s product, replying to inbound queries. Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns. Collaborate with Business Development and Optimization sales teams in the pursuit of excellent results and flawless execution.Products:OnlinePajak eFilingOnlinePajak PPh21Familiar with tools:Trello, Jira, Google Sheet, Fullstory, Zendesk Show less

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  DAEL ID

  Jun 2020 - Dec 2020

  Inside Sales Specialist

  DAEL is dedicated to maximizing results by bridging the gap between marketing and sales. We collaborate with clients in developing a personalized marketing pipeline that would best suit their business needs.We offer services such as Lead Generation via B2B Telemarketing, Inside Sales, Marketing Services such as Event Support and Lead Nurturing, and Customer Support.

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  Anchanto

  Dec 2020 - May 2022

  Product Support

  Interacting with the end user either by chat and email.Being the face of the company to the end user, help user adapt to the technology and simplify managing their online and logistics business Respond to end users promptly, be courteous and helpful along with sharing valid and genuine information. Along with resolving the query it is important to explain the cause, what is fixed and what they need to do next to help build trust on application and us. Keep a track of queries and value client commitments by logging and maintaining regular follow-ups with internal teams and passing information to end user on the progress of query raised. Stay up-to date with current technology and product design.Products:Anchanto SelluSellerAnchanto Wareo and WMS 3.0Familiar with tools:Freshdesk, Freshchat, Google Sheet, Jira Show less

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  Ula

  May 2022 - Oct 2023

  Follow up Roadmap updates with Product Leads and Product Managers.Prepare monthly Product Roadmaps format/template. Prepare a product ritual.Gather feedback from other stakeholders after the Product is launched.Aligned with the Category team and Demand Planning team for new product adoption.Aligned with Operations and Warehouse team for new feature adoption.Create training plans for new product adoption.Prepare OKR Workshops for the Product and Engineering teamCreate the GTM (go-to-market) PlanExecuting the GTM planProducts:ULA Sales AppULA AppULA Merchant AppInventory Planning SystemSupply ChainFamiliar with tools:Pheme, Confluence, Jira, Redash, Domo, Google Sheet, Google Slide, Miro Template, CleverTap Show less Analyzing user issues and recommending solutions to improve efficiency and solve problems.Communicating with the users to gather information about their needs or expectations regarding the product.Work closely with Engineers, Product Managers, and other stakeholders to determine the cause of a problem and develop a solution.Communicating with other stakeholders within a company to coordinate support efforts.Products:Ula Sales AppFamiliar with tools:Pheme, Confluence, Jira, Redash, Google Sheet Show less

  • Product Operations

    Jan 2023 - Oct 2023

  • Product Support Specialist

    May 2022 - Dec 2022
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  Cakap

  Nov 2023 - May 2025

  Product Operations

  Bug Report Tracking and Monitoring - Track SLAs for every bug, mainly those reported in the #bug-reporting Slack channel. Create bug-reporting performance metrics.Conduct Product & Tech Sprint Retrospective - Facilitate the value of retrospectives to ensure that team members understand their importance. Coordinating with team members to find a suitable time that works for everyone. Create a retrospective report.Update progress related to product releases and track the timeline.Support the Product Managers in conducting a Learning Recap after Product/Feature ReleasedTracking and Monitoring OKR and KPI Product Team membersFacilitate bug hunters throughout the assessment process from start to finish.Leading the process quality check of LMS Materials for Prakerja 2024Support the product team in conducting a sharing session every Friday.Create notable improvement in the Product team (Project Communication Flow & Centralized Knowledge Base using a Learning Management System) Show less

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  Kredivo Group

  Jun 2025 - now

  Product Support Core Banking - Lender