Ami McCarthy

Experience

• 

  Carlson Wagonlit Travel

  May 1990 - Jun 1996

  Travel Consultant

  Business domestic, international and group travel arrangements, ticketing, "floater" to on-site accounts, customer service, account training

• 

  American Express Global Business Travel

  Jan 1996 - Jan 2009

  Team Leader

  Business Travel Call Center. Managed a team of 10-15 travel counselors; provided new hire on-boarding, reservation system and account training; set team and individual goals; coached and set development goals for each counselor; delivered separation notices. Account manager for over 500 Small Enterprise key clients, building relationships, researching and solving travel reservation service issues and financial solutions. Focus on business travel: domestic, international and meeting reservations, obtaining visas, and other business needs. Used Microsoft Excel to track reports and deliverables. Show less

• 

  David's Bridal

  Jul 2008 - Sept 2011

  Wedding consultant

  Retail client reception, appointment setting, special event/wedding planning and sales, taking phone orders, cash register open/close duties, customer relationship, retail sales, inventory preparation, floor stocking and recovery

• 

  DEKRA North America

  Jan 2012 - Jul 2024

  Supported Process Safety Sales Mangers. Responded to new inquiries for laboratory testing services and provided proposals. Created contacts and opportunities in SalesForce, following up on leads and quotes to client acceptance. Managed 2 email boxes, acknowledged orders and shipment tracking, completed new vendor setup forms and surveys, provided W-9 and Certificate of Insurance requests, completed third party portal registrations. Collaborated with Legal counsel to review, agree and execute confidentiality agreements and other legal documents. Prospected in SalesForce, LinkedIn, and other websites. Show less Administration for 3 email boxes across business lines in DEKRA's process safety testing and nuclear inspections platforms in a shared service administrative professionals team. Initiated Outlook categories for calendar management; acknowledged orders, shipment notifications and SDS sheets, verified orders against proposal and terms & conditions, responded to general questions. Third party portal registrations in: Complyworks, Coupa, Oracle, SAP Ariba, Veriforce; collaborated with global colleagues for registry accuracy. Managed purchase orders and card expense reports in Concur. New vendor forms and surveys, W-9 and Certificate of Insurance requests, third party portal registrations. Collaborated with Legal counsel to review, agree and execute confidentiality agreements. Show less Coordinated large-scale test schedules for laboratory specialists and technicians. Maintained CRM and Opportunities in SalesForce from Prospecting to Closed. Created, Edited and Proofread proposals. Outlook and SalesForce calendar management. Communicated and edited test reports to clients, then provided invoices. Generated monthly and end of year revenue reports. Managed 2 email boxes for collections and new orders. Inventory procurement, purchase orders and card expense reports in Concur. Achieved over 70% collections on $600K aged receivables balance; performed analysis for anomalies, collaborated with colleagues and clients to close collections. Communicated company legal name change and dissolution documents to clients and vendors. Managed and archived business and project files and created digital file archives. Other operations projects and administration activities during this period significantly contributed to reduced EBIT for overall profitability. Show less Project Coordinator / Administrator for DEKRA's Large-scale and DOT Competent Authority testing division, Safety Consulting Engineers, Inc. Managed all local operations projects. Edited and proofread proposals, followed up for new orders. Communicated tests results, edited and proofread reports to clients. Wrote the Annual Report of DoT Activity for hazmat recommendations provided to DoT PHMSA. Understood and maintained defense communication per ITAR / EAR export controls. SME for DELTEK Vision implementation; managed project creation, recording hours, billing, invoicing and revenue reporting. Procurement, purchase orders, and credit card expenses in Concur. Payment deposits for accounts receivables. General office administration: receiving, email and US mail receipt and distribution, billing, tracked business revenue and expenses, maintenance of office and digital files. Show less

  • Inside Sales Professional - DEKRA Services, Inc.

    Mar 2024 - Jul 2024

  • Senior Program Coordinator

    May 2023 - Mar 2024

  • Senior Project Coordinator - DEKRA Services, Inc.

    Dec 2020 - May 2023

  • Administrative Project Coordinator - Safety Consulting Engineers, Inc, A DEKRA Company

    Jan 2012 - Dec 2020
• 

  Vitesse Systems

  Nov 2024 - Dec 2024

  Inside Sales Representative

  I am thrilled to announce that I have joined Vitesse Systems as an Inside Sales Representative, bringing my past experience in defense client management services in supplying quotes and order management!

• 

  Career Break

  Jan 2025 - now

  Personal Goals Pursuit