Rainier Lara

Experience

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  EScience

  Jan 2010 - Mar 2012

  Customer Support Engineer

  • Handled installation and configuration of server product applications on client environment. • Created simple, repetitive scripts that will handle customer requirements that will seamlessly integrate with their existing system.• Created product presentations and worked directly with sales and project managers to understand customer requirements. Handled product presentations and engaged in design discussions.• Attended to customer’s inquiries via telephone, email, remote or onsite. Analyzes and monitors server’s condition. Generated daily system report on the performance of servers and applications.• Developed and updated SMS Automated Database Systems and Application Programmable Interfaces (APIs).• Handled training, pre-sales and after sales support to corporate clients in accordance to their respective SLAs Show less

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  NTT Communications

  Mar 2012 - Dec 2012

  System Engineer

  • Design of IT infra (network, voice and security) in accordance with client’s requirement.• Prepares project documents: detailed system design, implementation schedule, scope of work, bill of materials, test cases etc.• Provide service delivery for customer, internet, LAN, WAN, Voice, Security etc • Provide project implementation and maintenance service of managed customer network and systems.• Introduce and integrate new technologies into existing data center environments.• Network migration, LAN rehabilitation and equipment deployment.• Support pre-sales team in system design proposals.• Coordinates with local vendor and overseas partner for project implementation.• Manage the technical infrastructure implementation projects and the associated rollouts • Responsible for the overall planning, management, and completion of IT projects, using Project Management standards. • Liaise with and manage external vendors and service providers Show less

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  DTSI

  Jan 2013 - May 2013

  Network Engineer

  * Supporting the existing network, server, voice and security IT infrastructure of Japanese clients from NTT Communications Philippines* Installing and configuring network and server equipment to local Business Process Outsourcing (BPO) clients of DTSI Inc.* Troubleshooting network outages and performing as the primary point of contact (on-call) in resolving network incidents* Designing network infrastructure and supporting the pre-sales team in delivering the client’s network, voice and security requirements Show less

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  Regus

  May 2013 - Feb 2014

  Network Analyst S1

  • Work closely with Regus’ service partner(s) in the UK in resolving network faults and outages• Network provisioning of a 24x7 virtual office environment• Network troubleshooting and remote assistance to on-site staff and other internal environments across the Regus group’s 2,000 global locations• Provide configuration expertise on LAN, WAN, wireless, router and firewall infrastructure• Research on process improvement and provide fault analysis and resolutions to the Line Manager• Participate on network-related bulk implementations and ensure the seamless operations of clients• Ensure effective and timely escalation of complex faults into the Group IT structure Show less

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  Verizon

  Feb 2014 - now

  Senior Engineer Consultant - Network Assurance

  • Tier 3 dedicated network engineer dedicated to support customer's global data center;• Participated and contributed in designing and planning projects that will improve the network capabilities of customer’s network infrastructure;• Leads systems stability and critical network outage support including collaboration with customer peer engineers and operations leadership by providing status updates, root cause analysis, reconciliation and future maturity evolution strategies/solutions to stabilize network production environments;• Provide technical expertise for global enterprise customers’ innovative solutions including but not limited to to WAN, LAN, WLAN and support connectivity to their SD-WAN technologies;• Analyze, evaluate and communicate network capacity and performance with the objective of driving improvements to the customer's network architecture by working with TCA and Problem Managers;• Update the network diagrams and work with internal and external network teams to deliver and support projects like network migration, device upgrade and replacement, vulnerability audits, etc.;• Participate in high and critical bridge calls to perform concurrent troubleshooting with the customer’s technical groups, vendors, and business partners to efficiently drive the network incident to a resolution;• Develop, track and report metrics for network operations through Key Performance Indicators (KPI’s);• Collaborate with partners and stakeholders to ensure efficient delivery and timely completion of the network implementation projects for the customer’s data center;• Provide Tier 1 and Tier 2 support focused on network design/architecture, cloud networking, SD-WAN (Software-Defined WAN), and network automation of one of the biggest retailer chains in the US;• Maintain the global IT infrastructure that includes IP voice and network data to support airport kiosks, Wi-Fi access and advanced reservation system Show less