Jade Mangubat

Experience

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  Megabyte Computer Sales & Services

  Mar 2013 - Jun 2013

  Computer Technician Internship

  Assist in various job related tasks (such as repair, diagnostic, and update) with tech support technicians on technologies such as desktop computers, laptops, and other eletronic devices.

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  Commonwealth Office of Transit Authority

  Feb 2016 - May 2016

  Marketing and Finance Intern

  Main duties was to help assist with archiving and collecting ridership data of past riders using our transit van to be used in a grant proposal. Helped review and edit grant proposal that was submitted successfully and was approved awarding a substantial sum of money to the agency. Later on work with a group on various marketing projects and planning outreaches, including redesigning the agencies logo and slogan, creating updated brochures, assisting in creating a new website for the agency through using Wix, an online website builder, and helped planning out a commercial concept and script. Show less

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  Commonwealth Office of Transit Authority

  Aug 2016 - Nov 2018

  Assist with the head of the agency, the Special Assistant for Public Transportation, in carrying out complex assignments projects while assisting in the organization, management, and direction of the Human Resource and administrative functions of COTA. Assists in the create of generating reports and presentations for high level review, assess and analyze current factors for recommendations, manage the multiple filing systems of COTA, assist in the reconciliation of various financial documents and invoices, knowledgeable and assists in the small purchase and large procurements for the Commonwealth Office of Transit Authority as specified under the Federal Trade Administration of the U.S. Department of Transportation. Experience in preparing documentation such as Travel Vouchers, Travel Authorizations, Purchase Requisitions, and typing up memorandums and correspondences that comply with Local Government and Federal Regulations for the Transit Authority. Show less - Providing high-quality administrative, clerical, and professional support to the Special Assistant for Public Transportation, Sectional Coordinators/Managers/ with a constant focus on exceptional work product and a service focus attitude.- Assist a superior in a variety of administrative matters, relay instructions and orders as directed and supervises office and non-technical functional operations. -Maintain and supervise the maintenance of wide variety of financial and other records like checks, payrolls, estimates and requisition, and verifying complex statistical and other reports for completeness and accuracy.-Prepares and present department budgetary requests and inspects expenditure record in adherence to budget limitations. Perform important critical work and exercises independent and un-reviewed judgement in making decisions affecting regular work procedures. -Additional duties include, but are not limited to; taking and screening calls, forwarding/routing calls to appropriate recipients; summarize findings and presenting recommendations from it; typing and providing various legal forms, memos, correspondences, letters, etc;schedule appointments and meetings for section head; maintain multiple filing systems for the staff; manage inventory checks, and other job related duties assigned. Show less

  • Administrative Specialist

    Jul 2017 - Nov 2018

  • Administrative Assistant

    Aug 2016 - Jul 2017
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  Micronesian Telecommunications Corp. dba. IT&E

  Oct 2021 - May 2023

  Customer Care Representative

  Provide Excellent Customer Service and Support for telecommunication services such as mobile and home internet over the phone. Promote and up sell promotions, discounts, and data plans available. Ensure internal policies and security is enforced with customer accounts and changes. Listen and calmly response to customer complaints and problems with their account. Re-assure Irate customers and provide customer focus interaction while working to resolve the issue. Help assist customers with basic troubleshooting with their services, route calls and create tickets to the appropriate departments. Show less

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  Grand Sierra Resort & Casino

  Aug 2023 - now

  HELPDESK SUPPORT TECHNICIAN I

  Proactive Help Desk Support: Provided prompt phone and email assistance to users, ensuring their satisfaction with clear communication and positive demeanor. Created trouble tickets and service requests for work orders in ticketing system for tracking and updates. Listen patiently and asked relevant questions for details regarding the issue/incidents reported. • Efficient IT Request Processing: Install, configure, and support computer software, hardware, network, and peripheral equipment such as Point of Sales Systems (POS), Computer Workstations, office printers, kiosks, and other various equipment. Backup and transfer user profiles to newly image workstations and install and support a variety of software packages as need. Ensure and tested all new computer software installed to ensure full functionality with no problems. • Resourceful Troubleshooting: Diagnosed and resolved software and hardware issues promptly through in person or remote desktop. Repair, replace, and maintaining optimal system health for various team members and department workstation computers. Research issues by utilizing both internal and external resources such as documentation, manuals, FAQ, past resolved tickets, specialists, vendor support, and online search. • Experienced Various Systems and Hardware’s: Worked with various internal systems such as AS400, Microsoft Office Suite, Active Directory, Point of Sales (POS), Remote Desktop Assistance, etc. Including maintaining and network user and machine accounts on AD, and verifying user permissions to internal network resources such as shared drives. Show less