Sushant Kumar

Experience

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  Angel One

  Jun 2021 - Dec 2022

  Associate customer Experience

  To handle Customer queries / complaints / grievances on call and e-mail ? Resolve queries on call or e-mail with defined TAT Interact with internal departments to seek support on query resolution where required ? Follow escalation matrix and follow-up with teams, when required Responsible for handling queries of customer through inbound calls Ensure quick and efficient resolution of customer queries / grievances. Manage large amounts of inbound calls in a timely manner Identify customers needs, clarify information and provide solutions Executing trades on behalf of customer. Show less

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  Mastertrust

  Mar 2023 - Jun 2024

  Relationship Manager

  Collecting and analyzing team data, Creating daily, Weekly and Monthly reports. ? Responsible for broadcasting mail for clients regarding new updates. ? Arranging calls for abandoned calls on a daily basis. ? Arranging calls for verifying Account opening and Modification details. ? Responsible for assigning work to key team members of client incoming mails and query. ? Overseeing the product knowledge and interactions between customers and key team members ? Managing and tracking multiple detailed tasks, multi-task, work in teams, self-motivation ? Ensure quick and efficient resolution of customer queries / grievances. ? Identify the process's needs, clarify information, and provide solutions. Show less

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  Kotak Securities

  Aug 2024 - now

  Assistant Manager

  ✓ Manage branch operations, ensuring efficient day-to-day activities with zero errors.✓ Manage day-to-day operations for channel partners over calls and emails.✓ Account activation, Modification, DRF, DIS settlement etc.✓ Control all operational functions as per defined process notes and regulatory guidelines.✓ Ensure adherence to agreed TATs to ensure customer satisfaction.✓ Managing and tracking multiple detailed tasks, multi-task, work in teams, self-motivation✓ Ensure quick and efficient resolution of customer queries / grievances. Show less