Michael Valenti

Experience

• 

  Rimkus Consulting Group

  Jun 2007 - May 2013

  Intern
• 

  American Pool Enterprises, Inc

  Jun 2007 - Aug 2012

  Lifeguard
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  Power Home Remodeling

  Jun 2013 - Sept 2013

  Marketer
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  Fortren Funding LLC

  Nov 2013 - Apr 2014

  Customer Service Representative
• 

  WestRock Company

  May 2014 - Aug 2023

  Senior Customer Service / Project Manager

  * Manage 30+ key accounts, including Amazon, Godiva, Kellogg, and Staples, and serve as a critical liaison between customers, sales, and operations for the second largest global box manufacturer.* Maintain relationships with various sized customers and leverage product, logistics, production planning, and inventory management expertise to oversee multiple concurrent projects* Build project specifications and interpret data to address quality issues, respond to pricing inquiries, and create customized reports to deliver consultative data to customers to guide the order and delivery process* Coordinate the design, pricing, and shipping for large accounts, foster internal and external relationships, and partner with the Quality Manager to identify and resolve production issues* Spearheaded a Six Sigma Yellow Belt project to determine the margin opportunity for vendor versus in-house projects that resulted in $9K savings in annual savings for the company Show less

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  Hatteras

  Aug 2023 - now

  Compliance Manager