Mark Daryl M. Villahermosa

Experience

• 

  Carcar Electronics

  Jan 2008 - Oct 2015

  Consumer Electronics Technician

  Diagnose and repair Consumer electronic devices, appliances and equipment. ( Televisions, smartphones, gaming consoles, desktop computers, audio equipment, home appliances, etc.)

• 

  Cebu Institute of Technology

  Jan 2011 - Jan 2014

  Working Student

  Clerical Functions: document handling, data entry, coordination, and office management to support architects and architecture students.

• 

  TAIHEIYO CEMENT PHILIPPINES, INC.

  Mar 2015 - May 2015

  Instrument Technician
• 

  Taiheiyo Cement Corp (5233)

  May 2016 - Jun 2016

  Instrumentation Technician

  Installed, calibrated, and maintained instrumentation systems and equipment to ensure accurate measurement and control in operational processes.

• 

  One Point Contact Inc.

  Jun 2016 - Nov 2017

  Field Service Engineer

  Setting up new ATMs, including hardware assembly and software configuration. Performing preventive checks (e.g., replacing belts, cleaning components) to avoid breakdowns. Troubleshooting and fixing issues like jams (paper, card, bill), hardware failures, or software glitches. Interacting with clients to resolve issues and ensure satisfaction. Field Engineer servicing Regions 7 and 8 (Central and Eastern Visayas), Philippines.

• 

  Cebu Provincial Government

  Nov 2017 - now

  Skilled in troubleshooting hardware, software, and user issues. Handling technical and network-specific problems ( Wi-Fi, VPNs, connectivity). Making Reports, Recommendation and Technical Specifications.Network and Server administration, Network provisioning, Configuring network equipment, Handling backups, Security updates, or system-wide user accounts, Monitoring network performance.Perform IT Corrective and Preventive Maintenance. Monitor and manage data collected for the Anti-Drugs Division. Supervise and mentor junior IT staffs, interns, or support personnel. Monitor the Departments computer system, network, and server. Perform regular system updates, backups, and ensure data integrity. Troubleshoot and resolve hardware, software, and network issues. Diagnose and resolve network connectivity issues, including LAN, WAN, and Wi-Fi problems. Identify and fix hardware or software issues affecting network performance. Provide first-line support to end-users via phone, email, or in-person for network-related queries. Assist Network Administrator with configuration of network devices such as routers, switches, and firewalls.

  • IT Support / Systems Administrator

    Oct 2019 - now

  • Information Technology Officer

    Mar 2019 - Oct 2019

  • Network Technical Support

    Nov 2017 - Mar 2019