Michael Mashigo

Experience

• 

  Sportsmans Warehouse

  Sept 2020 - Feb 2021

  Sales Assistant

  As a Salesman in sports (running) department my role was to:• Greeting customers and offering assistance• Recommending products or merchandise to help customers• Answering questions and addressing concerns• Informing customers about sales, promotions and policies• Demonstrating how products work• Taking payments for purchases and packaging purchases• Stocking merchandise and creating displays• Taking inventory and monitoring sales floor Show less

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  DASH BPO

  May 2022 - Feb 2024

  Wordpress Support for NBC Sports Group – Randburg (JHB), Gauteng. Leveraged strong understanding of WordPress to manipulate admin and theme components.Converted design assets into component-based HTML, CSS and JavaScript.Designed responsive, mobile-first websites from design concepts.Designed and implemented website from initial concept, site architecture and wire frames to finished deliverable.Delivered quality commercial websites that met coding standards and cross-browser compatibilities.Teamed with design and project developers to understand project scope and offer elegant, creative and scalable solutions.Provide mock-ups on design elements of campaigns and websites.Created and updated re-usable code libraries to streamline WordPress development cycle.Used Chrome Inspector and Firebug to debug live sites.Application of tracking code (i.e Google Analytics) across media channels, including website tracking and related conversion tracking tools. Show less Service Agent for NBC Sports Group – Randburg (JHB), Gauteng.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Entered customer interaction details in sales system to track requests, document problems and record solutions offered.Sought out extra training opportunities to enhance customer relationship management abilities.Entered customer information into customized computer systems to document and organize client records. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.—Facilitated communications through management of inbound and outbound customer calls. Show less

  • Wordpress Developer

    Jan 2023 - Feb 2024

  • Customer Service Representative

    May 2022 - Jan 2023