
Justin Sievert
Point Of Sales Technician

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About me
Cybersecurity Associate | Experienced Manager | Effective Communicator | Problem Solver | Team Resolution Specialist | Digital Information Protection Specialist |
Education

Ivy Tech Community College
2022 - 2024Associate of Applied Science Cyber Security/ Information AssuranceCum Laude
Experience

Local Private Business
Jan 2009 - Nov 2011Point Of Sales Technician• Identify and document software bugs in point-of-sale systems, ensuring accurate error reporting.• Facilitate virtual meetings to maintain effective peer communication and collaboration. • Analyze software issues, providing detailed documentation for resolution.• Enhance team communication through regular virtual meetings.

McDonald's
Nov 2011 - Jul 2017General Manager• Develop action plans to meet business needs, leading to measurable improvements in efficiency.• Establish accountability for policies, resulting in enhanced compliance and performance.• Apply food cost and labor expertise, significantly boosting profit margins.

ALDI USA
Jul 2017 - Aug 2018Store Manager• Ensuring staff relations with guests were exemplary and to company standard. • Utilizing previous experience to grow and develop staff, reduce labor, and food cost. • Creating effective business plans that generated store growth.

Burger King
Jan 2019 - Jul 2019General Manager• Maintain and enhance store conditions, ensuring optimal customer satisfaction and operational efficiency.• Implement cost-effective strategies, reducing labor and food costs, achieving measurable financial improvements.• Develop and execute action plans to meet business growth needs, fostering a collaborative team environment.

DoorDash
Jun 2019 - nowDelivery Driver• Deliver food to customers safely and promptly, ensuring high customer satisfaction and service quality. • Achieved consistent on-time deliveries, enhancing customer loyalty and repeat business. • Utilize GPS and route optimization tools to minimize delivery times and fuel consumption. • Address and resolve customer issues swiftly, maintaining a positive service experience. • Contributed to a significant increase in positive customer feedback and ratings.

Storm Guard Roofing and Construction
Jul 2019 - Sept 2019Sales Specialist• Engage with homeowners to assess roofing needs, resulting in higher client satisfaction. • Develop and maintain effective sales pitches, leading to increased service adoption.• Utilize persuasive communication skills to demonstrate product benefits, driving sales growth. • Collaborate with homeowners to tailor solutions, enhancing customer experience.• Analyze customer feedback to refine sales strategies, achieving measurable improvements.

Firehouse Subs
Sept 2019 - Jan 2020GM Trainer/Manager• Trained staff to excel in their roles, enhancing team performance and workplace efficiency. • Implemented coaching programs, resulting in measurable improvements in employee skills.• Developed training materials that increased staff competency and job satisfaction. • Mentored employees to achieve professional growth, contributing to overall team success.

Apex Energy Solutions
Jan 2021 - Oct 2021Junior Partner• Effectively communicate with homeowners to represent Apex Energy Solutions and showcase primary products, enhancing customer understanding and satisfaction.• Collaborated with team to increase homeowner engagement by 30%, effectively communicating product benefits and closing sales.
Licenses & Certifications

Certificate for Cyber Security Incident Analyst
Ivy Tech Community CollegeMay 2024
Certificate for Security Operations Center Specialist
Ivy Tech Community CollegeDec 2023
Technical Certificate for Cyber Security/Information Assurance
Ivy Tech Community CollegeMay 2024
Volunteer Experience
Exhibit Volunteer
Issued by YMCA on Sept 2005
Associated with Justin SievertVolunteer Staff
Issued by Goodwill Industries International on Aug 2011
Associated with Justin Sievert
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