Susan A Troop

Experience

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  Boston University

  Jan 1983 - May 1984

  Technical Services Aide, School of Theology Library
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  Congregational Library

  May 1984 - Aug 1984

  Library Assistant

  Circulation Desk, preservation of antique documents, worked on reorganization of stacks.

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  Digital Equipment Corporation

  Jan 1987 - Jan 1990

  Software Engineer
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  Boston University

  Sept 1990 - Mar 1992

  Computer Programmer Consultant - Information Technology

  I hired, trained and supervised 12 student employees each semester;conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support; answered faculty, staff and student inquiries regarding computer software and hardware operation.

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  Millersville University

  May 1992 - Jan 1996

  Library Assistant - Periodicals

  • Created periodical computer database for digital check-in process• Performed department administrative tasks, processing new orders and renewals for billing department• Hired, trained, and supervised 10-12 student employees each semester • Coordinated photocopy facilities for entire library, ordered supplies, troubleshot problems, called for repair

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  Self-employed

  Sept 2000 - Aug 2019

  Educational resource specialist

  • Ascertained each individual student's interests and learning style • Researched and located educational opportunities to provide full and varied education, meeting mandated curricular requirements• Scheduled, coordinated and registered student activities • Maintained computers, software and printers• Taught library, database and internet research skills• Constantly learned and taught new computer software programs

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  Lancaster Public Library

  Jun 2011 - Aug 2019

  • Facilitated information needs of diverse population of approximately 30 customers per day at Youth Help Desk adapting to higher volumes during the summer busy season• Performed complete and accurate registration of customers to receive library cards• Completed all necessary functions to collect customer obligations including fines and donations• Communicated, scheduled, and coordinated work through Microsoft Office Suite• Provided educational and moral support to 50+ families• Researched and retrieved class materials for 30 teachers of diverse levels and subjects, followed through on notification of completion for pick up• Planned and implemented over 30 programs per year for students from elementary to undergraduate including set up, instruction of computers, Audio-Visual, and office equipment • Engaged in community outreach at local schools, theaters and events• Processed and maintained library resources• Created brochures, bulletin boards and displays Show less

  • Library Assistant

    Sept 2016 - Aug 2019

  • Volunteer

    Jun 2011 - Aug 2016
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  Cornerstone Homeschoolers, Inc

  Sept 2012 - Aug 2016

  High School Math Instructor / Tutor

  • Taught homeschool classes of 2-12 students in Business Math, Algebra 1, Algebra 2, Geometry, and Pre-Calculus with Trigonometry• Instructed weekly classes, assigned homework, administered tests, and graded student work • Tutored individual students in all above subjects as well as College Algebra, Calculus and Chemistry

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  Costco Wholesale

  Oct 2019 - Jan 2020

  Seasonal Stocker

  • Folded and stocked clothing, shoes and linens• Answered questions and provided direction to customers• Displayed high tolerance for frustration and high degree of patience

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  U.S. Census Bureau

  Jul 2020 - Oct 2020

  Nonresponse Followup Enumerator