Mahnoor Butt

Experience

• 

  Brinytoons

  Dec 2021 - May 2022

  Script Writer

  > YouTube scriptwriter generating informative content> Develop engaging and well-researched scripts> Ensure content aligns with target audience and channel goals> Optimize scripts for audience retention and engagement

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  Huawei

  Jul 2022 - Aug 2022

  Internee

  > Conducted in-depth analysis of packet core architectures, studying call flows from 1G to 5G and IMS call flows> Demonstrated expertise in IP address/MAC address management and proficiency in different IP address versions> Acquired knowledge of various interfaces in call flows, including attach flow, inbound roamingprocedure, outbound roaming procedure, paging, and PDP active procedure

• 

  Jazz

  Sept 2023 - Oct 2023

  Jazz Associate

  > Spearheaded the creation of Pakistan's optical fiber network using Microsoft Visio, showcasing acomprehensive understanding of network planning.> Proficiently managed Google Map KML/KMZ files, enhancing geographical accuracy and precision innetwork planning.> Developed presentations on fiber optics, jazzfi, and VoLTE services, demonstrating effectivecommunication of technical concepts.> Proficient in Excel sheet handling, providing detailed data analysis and contributing to thesmooth operation of the OFN planning team. Show less

• 

  Ericsson

  Nov 2023 - now

  > Conducted detailed analysis of MO/MT call flow, MO/MT SMS flow, ATI call flow, and emergency cases through the SEA server in the MMEA NEW S&R MSC IPCC CSC department.> Extracted network traces from the SEA server to ensure the seamless operation of messaging and call services.> Utilized Moshell for managing MGW (Media Gateway) cases, employing commands to troubleshoot and optimize network functionality.> Acquired in-depth knowledge of network flows, including EPS attach flow, CAMEL/IN flow, and USSD call flow.> Familiar with the architecture, nodes, interfaces, registration, and session establishment procedures within the IMS domain.> Developed an understanding of the business model of Ericsson and MMTel network architecture.> Created, managed, and streamlined CSR (Customer Service Request) processes, enhancing overall customer support efficiency.> Proficient in handling CSR using tools such as Open SUSE Linux, WINFIOL, PUTTY, Xshell, and Wireshark.> Managed CSR relevant to the MSS (Mobile Switching System) domain, covering all nodes within the GSM network.> Managed CSR relevant to the IMS (IP Multimedia Subsystem) domain, including all nodes related to 4G network services.> Managed CSR relevant to the UDM (Unified Data Management) domain, including nodes like HSS, HLR, CUDB, and Secure Entitlement Server.> Proficient in handling Health Checks (HC) and CSR across MSS, IMS, and UDM domains, ensuring high network performance and service reliability.> Engaged in night activities involving VNF (Virtual Network Function) deployment and infrastructure upgrades for vIMS (Virtualized IMS), UDM (User Data Management) and vMSC (Virtualized Mobile Switching Center) domains. Show less > Conducted detailed analysis of MO/MT call flow, MO/MT SMS flow, ATI call flow, and emergency cases through the SEA server in the MMEA NEW S&R MSC IPCC CSC department.> Extracted network traces from the SEA server to ensure the seamless operation of messaging and call services.> Utilized Moshell for managing MGW (Media Gateway) cases, employing commands to troubleshoot and optimize network functionality.> Acquired in-depth knowledge of network flows, including EPS attach flow, CAMEL/IN flow, and USSD call flow.> Familiar with the architecture, nodes, interfaces, registration, and session establishment procedures within the IMS domain.> Developed an understanding of the business model of Ericsson and MMTel network architecture.> Created, managed, and streamlined CSR (Customer Service Request) processes, enhancing overall customer support efficiency.> Proficient in handling CSR using tools such as Open SUSE Linux, WINFIOL, PUTTY, Xshell, and Wireshark.> Managed CSR relevant to the MSS (Mobile Switching System) domain, covering all nodes within the GSM network.> Managed CSR relevant to the IMS (IP Multimedia Subsystem) domain, including all nodes related to 4G network services.> Managed CSR relevant to the UDM (Unified Data Management) domain, including nodes like HSS, HLR, CUDB, and Secure Entitlement Server.> Proficient in handling Health Checks (HC) and CSR across MSS, IMS, UDM, and Cloud domains, ensuring high network performance and service reliability.> Engaged in night activities involving VNF (Virtual Network Function) deployment and infrastructure upgrades for vIMS (Virtualized IMS), CUDB (Centralized User Database), and vMSC (Virtualized Mobile Switching Center) domains. Show less

  • Support Engineer

    Nov 2024 - now

  • Graduate Support Engineer

    Nov 2023 - Oct 2024