Kimberly Nelson, CSPO, CSM, PMP

Experience

• 

  Epic

  Jun 2010 - May 2013

  Project Manager, Implementation Services

  Previously Epic Certified in: Cadence, Prelude, ADT, Welcome, Referrals, Eligibility, Reporting Workbench, MyChart, Professional Billing• Managed Healthcare Implementations: Oversaw the installation of six healthcare revenue cycle applications, leading teams through all implementation phases and ensuring successful system optimization and client satisfaction.• Drove Client-Centric Innovation: Facilitated focus groups to gather and prioritize client feedback, leading to the development of tailored features that increased client satisfaction and adoption rates.• Grew Team Knowledge: Mentored and guided team members as a subject matter expert on a complex kiosk application, leading to improvement in overall team competency Show less

• 

  Netrix Global

  May 2013 - Sept 2024

  • Enhanced Revenue Streams: Increased revenue for the Outsourced IT line of business by 4% YoY through strategic development and pricing of standardized product portfolios, ensuring alignment with market demands and profitability targets. • Optimized Product Roadmaps: Spearheaded the creation of comprehensive product roadmaps, aligning product portfolios with market needs and business objectives, resulting in successful market positioning and competitive advantage.• Streamlined Product Portfolio: Led the introduction of new product offerings and phased out legacy products, significantly reducing operational complexity and driving greater market relevance.• Cross-Functional Collaboration: Fostered strong partnerships with Delivery, Sales, and Marketing teams, effectively bridging communication gaps and accelerating the pipeline. Show less • Boosted Team Efficiency: Elevated development team productivity by 18% by mentoring on agile methodologies and scrum practices, ensuring faster delivery of high-priority work items and enhanced team performance.• Improved User Adoption: Increased end-user satisfaction through the successful delivery of regular feature releases and comprehensive training, resulting in higher engagement and product usability.• Strategic Backlog Management: Implemented high-quality product roadmaps and maintained a meticulously groomed backlog, aligning development priorities with stakeholder needs and strategic goals. Show less • Successful System Implementations: Led the deployment of five core systems, plus ancillary systems, ensuring on-time delivery and seamless integration by effectively managing internal resources and external vendors, enhancing overall system capabilities.• Proactive Stakeholder Communication: Delivered timely updates on project status, risks, and escalations, resulting in on-time project completion and increased stakeholder confidence.• Optimized User Adoption: Achieved high user adoption and positive feedback for Salesforce & CPQ implementations through targeted change management and effective communication strategies. Show less • Accelerated Product Launches: Successfully brought two SaaS products and a suite of services to market within 15 months, driving growth and expanding the product portfolio.• Enhanced Sales Enablement: Contributed to development of sales pipeline for new products by leading product demos and assisting in sales enablement and aligning product offerings with customer needs.• Strategic Product Vision: Defined and communicated product vision and roadmaps, incorporating feedback from potential buyers to refine product offerings and align with market opportunities. Show less • Achieved Revenue Goals: Drove practice success by leading a team of 10 across various functions, achieving 108% of revenue goals and exceeding operating income targets by 7% through effective strategy implementation.• Implemented Operational Policies: Developed and enforced operational policies and procedures, improving day-to-day operations and ensuring consistent practice performance.• Led High-Impact Teams: Managed and coached a diverse team, fostering a collaborative environment that consistently delivered high-quality results and exceeded performance benchmarks.• Optimized Onboarding Processes: Led the onboarding process for new hires, reducing time-to-productivity through the development of comprehensive training materials and streamlined integration procedures, resulting in faster acclimation and increased team efficiency. Show less Standardized Processes: Enhanced organizational efficiency by standardizing processes and best practices for development teams, resulting in improved project delivery and consistency across the organization.• Governance and Compliance: Contributed to the governance committee, establishing policies and standards that streamlined project execution and addressed project challenges effectively.• Mitigated Risk: Established risk registry and risk escalation protocols. Served as a point of escalation for troubled projects. Show less • Managed Complex Projects: Successfully led multi-million-dollar and multi-year software development projects across industry verticals from inception to launch and optimization, delivering high-quality solutions on time and within budget across various technology stacks.• Facilitated Agile Practices: Implemented and managed agile practices, including Scrum ceremonies, filling a variety of roles including product owner, scrum master, project manager and business analyst. • Enhanced Stakeholder Alignment: Ensured stakeholder alignment to developer work by systematically soliciting, documenting, and prioritizing requirements, resulting in a highly actionable backlog of user stories, feature sets, and epics. Show less

  • Product Manager

    Mar 2023 - Sept 2024

  • Product Owner

    Apr 2022 - Mar 2023

  • Senior Project Manager

    Mar 2021 - Apr 2022

  • Product Owner

    Jun 2020 - Sept 2021

  • Manager - Operations and Process

    Oct 2018 - Mar 2021

  • Project Success Lead

    Sept 2017 - Oct 2018

  • Sr. Project Manager

    May 2013 - Sept 2017
• 

  Thrivent

  Nov 2024 - now

  Product Owner