Charlene Pullen

Experience

• 

  University of Wales, Newport

  Mar 2010 - Sept 2010

  Administrator Support Assistant

  • Manage time effectively by providing Diary Management support to Community support workers • Attention to detail in compiling weekly reports to assist Community Support Workers• Provided Payroll assistance• Taking internal and external telephone queries• Managed and amended Student database

• 

  Yes Loans Ltd

  Nov 2010 - Oct 2012

  Sales Agent

  • Take incoming calls from clients who are unable to obtain credit through main stream lenders• Taking payments up front for our services if the client was to be successful• Reaching all targets which were set• Helping clients complete FOS Consumer questionnaires over the telephone• Data Entry inputting client information onto database• Ensuring all order of conduct and responsibility is met at all times, dedicated to self-development, service excellence and putting customers and employees first. Show less

• 

  The IFR Group

  Oct 2012 - Sept 2013

  New Business Consultant/Administrator

  • Responsible for incoming and outgoing calls, helping customer with a wide range of financial complaints services• Over achieving set monthly sales targets• Detailed understanding of Sales Force Database, managing large volume of customer Data• Contacting clients via telephone and by letter during every stage of their claim• Maintaining and processing client information safely and compliantly• To deliver outstanding customer service whilst matching products and services to each customer’s needs Show less

• 

  Lloyds Banking Group

  Oct 2013 - Apr 2014

  Telephone Banking Adviser

  • Taking incoming calls from customer with either a telephone bank enquiry, task or complaint• To deliver outstanding customer service• Taking customers through security using the system in place accurately ensuring the correct process is taken with the Data Protection Act.• Punctual and responsible for timekeeping• Ensuring the customer experience is dealt with promptly and correctly.

• 

  Open Resoltuion

  Apr 2014 - Nov 2019

  New Business Consultant

  Responsible for incoming and outgoing calls, speaking with customer who has issues with the credit files.Data Entry inputting client information onto Sales Force accuratelyTaking payments up front for our services if the client wishes to take the serviceTo understand each individual customers needs and concerns by delivering high customer service skills.

• 

  Open Resolution

  Apr 2014 - Nov 2019

  New Business Consultant

  • Responsible for incoming and outgoing calls, speaking with customer who has issues with the credit files.• Data Entry inputting client information onto Sales Force accurately• Taking payments up front for our services if the client wishes to take the service• To understand each individual customers needs and concerns by delivering high customer service skills.

• 

  Tesco

  Nov 2019 - May 2023

  Personal Shopper
• 

  CountrySide Recycling

  Oct 2022 - now

  Office Administrator