Laurie Levine

Experience

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  IBM

  May 2000 - Dec 2018

  Project Manager/Support Services

  Project Manager/Support Services IBM Delivered powerful IBM.com search technology and applied artificial intelligence (AI) capabilities to sales support and pricing systems. Deployed training and tooling for IBM’s Manila Bid Support Center (100+ staff) supporting $20M in services. Produced $1M productivity benefit, $1.2M+ savings and 67% Net Promoter Score (NPS) increase with usability, functionality and training upgrades. Voted 2007 IBM Project Manager of the Year. Awarded “Unite and Get it Done” annual recognition (2018, 2017, 2016, 2014) for integrity, excellent client service, good judgment, purpose-driven problem solving and customer-centric innovation. Enabled dynamic teams to execute strategies and deliver projects with value. Planned and coordinated itineraries, travel logistics and agendas for department travel and training in remote offices, including Tokyo, Stuttgart, Munich, and multiple US locations. Maintained an international friendly, flexible work schedule. Show less

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  The Bushnell Performing Arts Center

  Aug 2013 - now

  Patron Service Representative and Guide

  Usher/ Patron Guide/Ticket ScannerGreet, guide and seat and patrons. Direct patrons to theater level, section entrance, services, merchandise locations, and special events. Assist patrons through ticket scan and security clearance. Provide customer service excellence. Support performance center and theater company policies when dealing with performance traffic, electronic device use, and safety.

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  Self-employed

  Oct 2019 - now

  Travel Planner and Booking Representative

  Business Travel Coordinator - Determine trip requirements and preferences, research, create, and book itineraries for small business client, Provide friendly and professional service at all times. Coordinate travel components with suppliers and building a trusted network of service providers. Collaborate effectively, demonstrate resourcefulness, communicate clearly and directly with travelers to design and deliver dream vacations with the very best value including: Fourteen days in Peru (party of 2), four days in Paris (party of 8), Bordeaux River Cruise (party of 10), fifteen days in Italy (party of 3) and more. Show less