Sylvia Udejiofor

Experience

• 

  Swag.ng

  Apr 2016 - May 2016

  Student Representative

  • Spearheaded the organization and execution of a successful online campaign to promote the platform among students, resulting in a 25% increase in user registration.• Acted as a liaison between the swag.ng team and the student community, providing valuable feedback and suggestions to improve the platform's features and user experience.• Developed and implemented a comprehensive outreach strategy to increase awareness of swag.ng among students, resulting in a 30% increase in social media followers. Show less

• 

  Red Bull

  May 2017 - Dec 2019

  Team Lead Student marketeer

  • Led a team of 18 wing members, planning, assigning duties and executing project tasks.• Prepared technical reports for projects carried out, ensuring accuracy and completeness.• Strengthened brand equity by ensuring brand image was consistently portrayed.• Successfully diffused negative perception about the brand and shaped product understanding.• Organized weekly trainings for the team to improve their marketing skills and knowledge.• Orchestrated successful visitations to different outlets such as universities, offices and various events for marketing and sales purposes. Show less

• 

  GHA SURPRISES

  Nov 2020 - Aug 2021

  Social Media Manager

  • Successfully managed the company’s official social media handles to increase engagement and brand awareness.• Supervised the editing of surprise videos, ensuring they meet company standards.• Created engaging and high-quality content for the company’s social media pages and surprise packages.• Ensured a smooth and happy delivery of services purchased, resulting in high customer satisfaction.• Guaranteed a satisfactory memorable experience for customers through clientel engagements. Show less

• 

  Jumia Nigeria

  Aug 2021 - Apr 2023

  Customer Service Specialist

  • Providing effective customer service through phone, email, chat channels thereby earning positive recommendations and remarks.• Demonstrating an excellent understanding of the company's products and services, ensuring customer satisfaction and retention.• Achieved and still achieving a customer satisfaction rate of over 95%, through handling and resolving customer complaints, issues and inquiries in a timely and professional manner. • Managing customers’ orders efficiently and ensured timely delivery.• Consistently achieving individual performance goals and promote a culture of high performance and continuous improvement.• Collecting and analyzing customers feedback, providing insights for the company to improve its offerings. Show less

• 

  Kuda

  May 2023 - now

  • Contact Center Agent II

    Jul 2024 - now

  • Service Recovery Officer

    May 2023 - Jun 2024