Richa Deshpande

Experience

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  Courtyard by Marriott

  Jan 2013 - Mar 2013

  Guest Relations Executive

  Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner.Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment.Should possess detailed information about the Hotel, city as well as the competition.Have up to date information on daily room occupancyProviding excellent customer service as per hotel standards.Allocate rooms to all arriving guests.Maintain up-to date information on room rates, current promotions, offers and packagesMaintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.Co-ordinate with housekeeping for clearing of rooms.Collect Guest feedback during guest departure along with his likes and dislikes.Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.Give proper and complete handover to the next shiftFollow the house rules and policies laid down by the management.Adhere to strict staff grooming and hygiene standards.Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, attention to detail.Must be guest service focused and a team player.Positive attitude and outgoing personality is essential.Must be able to work shifts - days, evenings, weekends and holidays.Personable, enthusiastic, self-motivated and able to work independently.Observant, discriminating and detail-oriented Ability to understand and carry out oral and written instructions and request clarification when needed. Strong interpersonal and organizational skills. Show less

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  VFS Global

  Jan 2015 - now

  Operations Officer

  Handling Documents, Verification of Documents , Helping customers with information related to German VISA.

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  IKeva

  Jan 2016 - Feb 2016

  Community Champion

  Build a vibrant and energetic environment for iKeva members and manage Member Benefits.