Nicole Erazo

Experience

• 

  Boston University Dining Services

  Sept 2016 - Sept 2018

  - Manage a five-person staff in a Starbucks Licensed Store, assign roles and distribute tasks to guarantee efficiency and effectiveness.- Train new employees on store procedures, corporate branding and best practices to ensure quality and better customer service. - Provide fast and courteous customer service in a Starbucks Licensed Store that attains over 80 customers per hour.

  • Student Manager

    Sept 2017 - Sept 2018

  • Barista/Cashier

    Sept 2016 - Sept 2017
• 

  Boston University Questrom School of Business

  Sept 2018 - May 2019

  Teaching Assistant for Business Analytics Class (QM323)

  - Taught workshops on summarizing data and drawing conclusions to support key business discussions- Examined business plans and data of 25+ business teams to find alternative or "fine tuning" of procedures and processes to improve production output and times

• 

  South End Local

  Jan 2019 - May 2019

  Market Research Client Project

  - Performed qualitative research including Social Media analysis and customer analysis with Nielsen data- Directed a 10-person focus group with projective techniques, and conducted 5+ one-on-one interviews- Designed a survey using Qualtrics distributed to 100+ people. Ran statistical analysis on collected data: conjoint, factor and cluster analysis utilizing SPSS to redesign marketing and operational strategies

• 

  Center for English Language and Orientation Programs

  Jun 2019 - Jan 2020

  Marketing and Operations Assistant

  - Optimized marketing strategy across all Social Media platforms and generated content using Adobe Creative Cloud resulting in a follower increase of 31% on Instagram and 20% on Facebook- Analyzed KPIs on Hootsuite to devise a new pre-arrival orientation program to increase student engagement

• 

  Questrom School of Business, Boston University

  Sept 2019 - Jan 2020

  Teacher Assistant for Modeling Business Decisions and Outcomes Class

  - Demonstrated a mastery in statistical analysis and reasoning using Excel to identify data trends and extract insights from large datasets- Taught lessons on database management including extracting, cleaning and integrating data

• 

  Wasserman Next Gen

  Jul 2020 - now

  Senior Manager

  - Partner with team members from Wasserman Next Gen’s Client Services and University Relations teams for the development and execution of client programs- Recruit top-tier students for program Ambassador roles - Serve as the primary contact for student ambassadors, overseeing their training and coaching in support of program objectives