Jeremy Champt

Experience

• 

  Unbound Solar

  Oct 2014 - Aug 2022

  I assisted over 1,000 customers via phone and email, managing more than 50 inquiries weekly. I developed and maintained the tech support ticketing system and the company's PV design guidelines. I also created and reviewed electrical diagrams and designs to ensure accuracy and compliance. I generated over $2 million in annual revenue by designing and selling large residential grid-tied and off-grid systems. I supported senior sales technicians by handling over 50 calls daily, qualifying leads, assembling quotes, and processing payments.

  • Senior Technical Support Engineer

    Jul 2018 - Aug 2022

  • Senior Technical Sales Engineer

    Jul 2015 - Jul 2018

  • Sales Support Specialist

    Oct 2014 - Jul 2015
• 

  Shop Solar Kits

  Oct 2022 - Jun 2024

  Technical Service Coordinator

  I managed the customer and tech support teams, handling over 250 support calls and 125 tickets weekly. I interviewed, onboarded, and trained new hires. I also handled complex escalated tickets, developed internal solar training programs, created and oversaw the solar permitting team, and implemented new CRM, support desk, and phone systems.

• 

  SolarTown

  Sept 2024 - now

  Technical Sales and Operations Specialist

  I design and sell tailored solar energy solutions to customers and create efficient processes to drive company growth and long-term scalability.