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Scott Moore

Scott Moore

Followers of Scott Moore641 followers
location of Scott MooreMemphis, Tennessee, United States

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  • Timeline

  • About me

    IT Customer Support Leader | Escalation Support | Collaboration | Relationship-Building | Technical & Customer Support | Troubleshooting

  • Education

    • Bellevue University

      -
      Bachelors of Business Information Systems IT

      Completed Bachelor's degree in Information Systems.

  • Experience

    • Federal Express Corporation

      Jan 1986 - Jan 2024

      Manager of 20+ IT support analysts working in an IT Command Center Environment. Area focused on IT Incident Resolution, officer update communications, and root cause problem management operations. Command Center managed IT incidents across hundreds of applications and a large corporate IT infrastructure. Strong working knowledge of IT troubleshooting, communications, and best practices was required. My role also led daily large-scale conference calls and held primary responsibility for leadership reporting. Show less

      • Manager IT - Database

        Jan 2013 - Jan 2024

      • Manager IT Support - IT Command Center

        Jan 1998 - Jan 2013

      • Senior Technical Analyst/Specialist

        Jan 1996 - Jan 1998

      • Hub Team Leader and Print Shop Operator

        Jan 1986 - Jan 1996

  • Licenses & Certifications