Gaurav Sharma

Experience

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  Reliance Communications

  Mar 2007 - Apr 2008

  Sales and Customer Care Lead

  * Identifying scope in edging competition & enhancing the brand market reach through a strong/ expanded network* Generating/Handling Leads* Updating Principal about the local market

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  MeritTrac Services

  Jun 2010 - Apr 2014

  OPERATIONS EXECUTIVE & ACCOUNT MANAGER

  * Planning and the implementation of Recruitment & Admission Drives as per SLA* Gathering market and customer information* Ensuring Client satisfaction and maintaining target volumes / revenues* Training of Resources for Corporate customers and PSU (Govt. Customers) Drive* Grooming of Resources which include onsite training of Resources* Handling various corporate & PSU customers and their drives

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  Sify Technologies Limited.

  May 2014 - Oct 2017

  Assistant Manager – Project & Operations

  * Handling the Delivery Operations Team in the Northern Region* Managing Exam Delivery Projects of North Zone as a Project Manager* Analyze the Client Need & Design solutions in the form of Delivery models* Play the role of a Key Account Manager and handle Monthly Delivery against set targets

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  Sify Technologies Limited.

  May 2019 - Sept 2021

  Regional Manager North-Project & Operations

  * Managing the Delivery Operations Team in the Northern Region* Managing Exam Delivery Projects of North Zone as a Project Manager* Analyze the Client Need & Design solutions in the form of Delivery models* Play the role of a Key Account Manager and handle Monthly Delivery against set targets

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  Embibe

  Oct 2021 - Oct 2022

  Manager-Service Delivery

  Embibe is a leading EdTech platform powered by artificial intelligence and data science. We deliver personalized learning and predictable learning outcomes for each aspiring individual. Our Platform empowers the education ecosystem- the students, teachers, educational institutes, and parents, by enabling them to understand the students' strengths and weaknesses down to the most granular concept level. It works with any knowledge based and can adapt to any syllabus.Embibe is the only education technology company to hold International Patents in virtually improving learning outcomes for students irrespective of their level of ability, exposure, and access. Powered with Artificial Intelligence and Machine Learning techniques the platform provides personalized guidance and learning experience to students.* Managing Customers and co-ordination with all Cross-Functional Teams.* Ensure smooth functioning of Programs in the institutes/school – including Onboarding- implementation, training, monitoring the usage.* Accountable for high customer satisfaction, on-time and high-quality delivery, successful project implementations, healthy service management and high product usage among customers/students. Make sure CSAT & NPS rating of client is met as Per company standards.* Analyze the report, identify the gaps, discuss the report with Institute/school management and take remedial steps.* Conduct a Training Need Analysis (TNA) in existing Institute/schools and schedule refresher training on new releases and on improvement plans.* Highlight project risks at the right time and take mitigation actions* Set objectives, assign tasks, allocate budgets to achieving intermediate and overall implementation and project goals* Work closely with senior management and project managers to track progress, provide updates, and collaborate. Show less

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  L&T EduTech

  Nov 2022 - now

  Manager - Service Delivery

  L&T EduTech enables globally employable, industry-ready talent through state-of-the-art, application-oriented learning, skilling, assessment and certification programs, powered by L&T's decades-long expertise in engineering and technology. It partners with Higher Education Institutions, Corporates, NGOs and Government to expand access to world-class technical and skill driven education.