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Vikram Marwaha

Vikram Marwaha

RCCE

Followers of Vikram Marwaha215 followers
location of Vikram MarwahaChandigarh, Chandigarh, India

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  • Timeline

  • About me

    IT Support Engineer at Wellbeam Consumer Health

  • Education

    • Government Model School Sector 16 Chandigarh

      1996 - 2000
      Metric Degree Course Arts, Computers

      Activities and Societies: NCC - National Cadet Corps. Completed training / parade instructions.

    • Punjab Technical University

      2002 - 2003
      Bachelor of Science (BSc) IT Computers

  • Experience

    • UCIL (Universal Cyber infoway LTD)

      Jun 2004 - Dec 2006
      RCCE

      My First Job at UCIL started as a sales associate. Selling calling cards, StarteC Canada, UK Tele Discount and TeleStunT user surveys, Irish telephone connections- calling within Ireland for 3 to 4 months. Experienced the first 2 years of experience here. It was the time to jump onto a better salary after December 2006. Resigned as Senior RCCE and joined Sebiz (Netsmartz) in Mohali (old building)

    • Sebiz Infotech

      Jun 2006 - Jun 2007
      Expert Call Center Executive

      My responsibilities were to handle the new process Call Center process, US Sales process. After the management recognized my valor and skills, I was given a chance to work as a Project Manager. I have also worked for the Netsmartz Customer Support. Email Smart, Net Smart NetSmartz PDF software etc were few platforms I worked with.

    • Dell

      Jan 2007 - Aug 2013
      Tech Support Expert

      6 Years work experience in Tech support. Providing technical support / Assisting customers on phone, chat and email. Worked as a senior resolution expert

    • Telestar

      Apr 2014 - Apr 2015
      ATL Assistant Team Leader

      My first management role starts in this company. Joined this company as an SME.

    • Gains Soft Tech

      Jan 2015 - Jan 2016
      Team Leader

      Team Management, tech support troubleshooting. Configuring IT - Remote administration, key logger administration and remote installations etc.

    • Infiniti Tech Net - Sebiz Square

      Apr 2015 - now
      SME- Subject Matter Expert

      Advanced level Tech support services - IT customer support.

    • Infiniti Tech Net Solutions

      Apr 2015 - now
      SME Subject Matter expert

      Team Management, Providing Technical assistance and training to the new joiners. Handling Escalations, customer support queries & creating invoices.

    • Gainsoft Tech Support

      Jan 2016 - Aug 2017
      Team Leader

      Main my roles, responsibilities are to administer the tech support process. I am also handling the IT management, remote administration, remote installation and keeping every log. Developed an excel based customer relation tool in a workshare folder.

    • BioTRUST Nutrition

      Aug 2016 - now
      IT Support Engineer

  • Licenses & Certifications

    • DCSE - Dell Certified System Engineer

      Working on Dell Platform