Jamile Luz

Experience

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  La Dolce Vita Wine Bar

  Jan 2010 - Aug 2014

  Head Chef / Manager

   Provided customers with great service, ensuring orders were placed correctly and dealt with promptly to promote customer loyalty.  Managed the kitchen, cooked Italian dishes for and average of 50 people daily and dealt with suppliers for all sections of the restaurant.  Performed HR tasks, including recruitment and training of new staff. Worked calmly under a great amount of pressure. Achieved the title of Ireland’s Best Barista on the Café Vergnano Best Barista Competition in 2011 and represented Ireland in the finals at FIERAMILANO in Rho, Italy. Show less

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  NurseBuddy

  Apr 2013 - Dec 2013

  Customer Relationship Manager

  Sales/Customer Relationship: Promoted from Marketing Intern to Sales/Customer Relationship Associate. Performed B2B sales campaign/cold calls with home care providers in Ireland and the UK. Conducted product online demos to potential customers.  Provided a high level of customer service. Dealt with customer queries and communicated customers’ comments to managers. Had a broad knowledge about industry trends, competitors and new technologies. Attended technology and home/health care events in Ireland (Web Summit, HealthXL Global Gathering 2013) and in the UK (Care Show - Birmingham), to promote NurseBuddy. Participated on client meetings and assisted with training where the product has been implemented. Marketing Intern: Performed extensive market research on the field of home care in the Irish and the UK markets. Conducted a quantitative street survey targeting family members of home care recipients with over 50 respondents. Worked with Excel spread sheets/infographics in order to display market research results and street survey outcomes. Created discussions regarding the health care industry in Ireland through social network channels such as Tweeter and Facebook. Show less

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  National College of Ireland

  Aug 2014 - Jun 2018

  • Developed and implemented international recruitment strategies for key regions in South East Asia, targeted for student recruitment for NCI.• Travelled and recruited students from Malaysia, Singapore, Vietnam, Thailand, Philippines, and Ireland. • Developed and maintained positive and effective relationships with international institutions, agents and other partners, with the aim of achieving international recruitment objectives.• Developed, delivered and monitored annual regional engagement activity plans, revenues and budgets, incorporating targets for allocated markets or relationships.• Coordinated and participated in incoming and outgoing international visits in support of student recruitment activities in market. • Delivered excellent relationship development and management within the region.• Developed relationships with administration staff and departments within the college to support the continued improvement in student experience throughout the recruitment process.• Managed the region’s budget, with strict adherence to process and policies.• Developed territory plans to increase regional knowledge including latest trends, economic and social aspects and competition in market. • Managed all the accounts within the region with upmost attention to detail and proactivity. Show less Worked in the internationalization strategy and long term growth of NCI by developing markets such as Malaysia, Brazil, Nigeria and Pakistan; identifying key stake holders, building, maintaining relationships and delivering on challenging revenue targets. • Researched and elaborated strategic business plans to facilitate market entry into the countries being developed.• Designed and conducted student recruitment missions in market: managed exhibitions, visited universities, met with the local government, met with Ambassadors, presented to local Ministries of Education, participated in social events relevant to the development of the relationships in market, trained and negotiated contracts with partners in market.• Worked closely with people on diverse layers of the industry, from country Ambassadors, Enterprise Ireland experts, HEA, to partners and prospective students.• Identified, developed and maintained partner network to help achieve revenue target.• Developed and extended links with educational institutions abroad and other relevant organisations.• Developed a market to a sustainable level where they require a dedicated resource, and subsequently assisted on the new office opening, trained the new team members and handed the market over to the new territory manager.• Tracked sales and client support activities through CRM system.• I have travelled and recruited students from Malaysia, Singapore, Brazil, Nigeria, UAE, and Ireland. • Had ownership and managed budgets. Show less

  • Regional Manager - SEA and Emerging Markets

    Jan 2017 - Jun 2018

  • International Development Executive

    Aug 2014 - Jan 2017
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  Digital Marketing Institute

  Aug 2018 - Jun 2021

  At DMI I worked closely with digital agencies, universities & colleges and training companies to help them launch industry validated digital marketing certifications.In this role, I worked both inbound and outbound leads, communicating directly with C level decision makers to understand their business, identify training challenges and provide solutions to improve their performance. Through a consultative approach, a structured qualifying process and (a good bit of love) by offering genuine solutions, I have consistently overachieved on my targets. Achievement: Manager’s Spotlight Award -I got this award for breaking our sales records in Q3 2019. I did it again in Q4 2019. Projects: OnBoarding - I lead a project to redesign the OnBoarding process that we had in place for new Partners joining the DMI Partner Network. As a result of this project, our OnBoarding and partner Activation period has been reduced by 70%, allowing new partners to enjoy a smoother and quicker set up. Product Development - Content Hub: This is a new product and revenue stream I have created for DMI with the help of our IT and Operations team. The DMI Content Hub is an extension of DMI’s learning management system allowing our partners to deliver our content online. It has a simple setup and maintains all of the state of the art UX and UI, functionality and practicality of our system, in a co-branded approach. Market Sizing - This is a project I worked in partnership with another colleague, whereby we have identified the top markets for the DMI License team, in terms of opportunities for all the different aspects of our business. This was a big project and once the data mining was completed, I used Tableau to create a powerful dashboard that was used by top level management to underpin the direction and strategy for our team in 2020. Show less

  • Senior Global Account Manager

    Jan 2021 - Jun 2021

  • Global Account Manager

    Jan 2020 - Jan 2021

  • Global Partnership Consultant

    Aug 2018 - Jan 2020
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  HubSpot

  Jun 2021 - Aug 2022

  Growth Specialist SMB UK/I

  At HubSpot I helped SMBs in UK and Ireland choose HubSpot as their CRM platform.

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  Qualtrics

  Jul 2022 - now

  Senior Corporate Account Executive - Academics / NGOs

  Helping non-profit organisations to improve customer experience, employee experience and make research more efficient.