Eric Janzer

Experience

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  Multiple High Tech Clients

  Jan 1990 - Jan 1994

  Graphic Design Contractor & Project Manager

   Project management of multiple, long-term graphic production contracts supporting technical documentation requirements for high speed, continuous-feed, Pentax laser printers. Graphic development and support for civil, environmental and military engineering contracts, Request For Proposals, (RFP) and Statement Of Qualification (SOQ) documents. Managed project scope, schedules, budgets, personnel, production and quality control for multiple releases of a nationally distributed Cable Installer & Safety Training program for national broadband service provider. Partial Client List: Arrow Electronics, Comcast, Children’s Hospital of Denver, Cobe Laboratories, Coors, CH2M-Hill, Gambro Healthcare, Golder Associates,Harding Lawson Associates, Jones International, Mark VII Manufacturing, Pentax Technologies, TCI, Inc., and URS Corporation. Show less

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  McDATA

  Jun 1999 - Jan 2007

  Sr. Technical Illustrator

   Resourceful application of Solidworks to create photo-realistic prototype product renderings from 3D engineering models resulting in productivity gains of 35% over traditional processes. Accurately processed and submitted engineering design documents via the Agile Product Lifecycle Management (PLM) system, assuring the accuracy of ECO’s and product BOM’s. Optimized the turnaround time on ECO approvals by regular participation in ECO review meetings. In cooperative efforts with software engineers created and published network topology designs for use in technical documentation, presentations, and user interface applications. Accelerated delivery of customized branding graphics for OEM partners by applying sound project management practices, resulting in a 50% reduction in production costs.  Deployed and maintained Web-delivered materials for public and private controlled access Web portals using Documentum Content Management system to ensure the integrity and security of proprietary technical documentation. Reviewed, maintained and updated internal intranet content ensuring accuracy and availability. Regularly uploaded website content updates as requested by external departments using CMS applications. Successful integrated and collaborated with foreign, outsourced technical documentation staff thereby improving operational efficiency in the production of globally accessible documents.  Integral assistance in the research and initial deployment of ArborText as an XML/DITA-based, single-source documentation tool for the publication of SAN/NAS technical information. Documented annual design, creation, cataloging and distribution of over 1,200 technical and marketing graphics per year. Show less

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  IBM

  Apr 2007 - Aug 2008

  Graphic and Information Designer

   Designed and produced illustrations using CorelDRAW and Adobe Creative Suite for internal clients, training personnel and courseware developers for the installation, maintenance, and promotion of enterprise print products. Collaborated with engineers, information designers, and technical writers to develop comprehensive graphic images for the InfoPrint Solutions (Ricoh) / IBM product set. Initiated and adhered to streamlined graphic development processes for the organization, storage, translation, and archiving of graphic files resulting in the efficient development of publications, help systems, and on-line information. High production efforts in the re-branding of high-capacity printer consumables product-set, involving complex packaging and logo redesign in compliance with corporate specifications that also satisfied ECO control requirements. Show less

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  Hach Company

  Feb 2010 - Jul 2012

  Visual Communications Specialist & Illustrator

   Managed and coordinated the proofreading and editing for Quality Assurance (QA) assessments through browser-based, Adobe Shared Reviews. Incorporated edits and reformatting requests provided by technical publications staff, engineers, SME’s and international certification teams. Produced and released final documents in continual fulfillment of aggressive production schedules. Typically, a new, 30 – 40-page manual was created and produced every three weeks. Was instrumental in the technical publication project planning and consulting services for an international clientele; including project definition, scheduling, and production development. Applied customized single-source content management processes to file, revise and publish documents to multiple media formats. Repurposed CAD model data with Solidworks to create exploded-view line art, scientific and technical illustrations for publication via XML and HTML documents as well as print and electronic media for distribution to national and international markets. Effectively employ cross-enterprise product data management (PDM Works) systems to utilize engineering models in the production of technical illustrations. Maintain strict file revision policies to control content integrity, product branding and proper versioning of graphic files. Design ‘no-words’ visual procedures depicting assembly and replacement procedures for global audiences. Reduced translation costs by strict adherence to simplified English text for automated translation of up to 38 foreign languages, maximizing content reuse. Show less

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  Visual Information Design

  Aug 2012 - Apr 2014

  Consulting Illustrator

  As a Consulting Visual Information Specialist, the following applications were utilized; Adobe Illustrator, Photoshop, Corel Designer, with 3D CAD models generated in Solidworks and PDM Works to create technical illustrations and informational graphics for the manufacturers of scientific, data networking and medical equipment companies.These efforts included working effectively with engineering, international safety and compliance teams and customer service/support groups to define and illustrate assembly, maintenance, and service requirements into clear, concise visual information that was readily understood by global audiences. Show less

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  Lockheed Martin Space Systems Company

  May 2014 - Dec 2014

  Graphic Designer

   Fabricated and assembled medium to large format graphic presentation materials for posters, banners, awards, announcements and trade show display imagery. Advanced and skilled use of framing tools, miter saws, rail saws, extruded, anodized aluminum framing stock and hardware, Plexiglas, vinyl and PVC backing boards, framing mats and substrates. Designed and configured the precision production of photographic and fine art matting materials for use in custom framed graphics and photography. Show less

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  Cisco

  Jan 2015 - Apr 2015

  Remote Technical Illustrator

   Designed simple to complex computer networking topology graphic presenations and networking icon designs using Adobe Creative Services software for enterprise-wide, instructional course development. Created, arranged, edited and assembled all learning module text and graphic elements to fit within application-constrained coding structures of the Xylem Learning Content Management, an XML/DITA-driven system. High productivity of all assigned learning modules from a remote, telecommuting office through the effective collaboration with geographically distributed team members, including content developers, writers, illustrators, subject matter experts and managers. Developed, designed, wrote and edited Learning Content graphic and written assets using Adobe Acrobat Professional, Adobe Bridge, Illustrator, Photoshop, Microsoft Office, PowerPoint and Microsoft Word. Show less

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  HID Global

  Apr 2015 - Jan 2017

  Senior Technical Writer

  • Documentation services for embedded firmware and enterprise class APIs for secure identity and physical access control to include identification cards, readers, door and gate controls, printers and Personal Identity Verification (PIV) systems.• Coordinated documentation efforts with engineering, regulatory staff, product marketing and technical support teams within an Agile/lean enterprise environment to produce customer-facing product documentation while strictly adhering to aggressive production schedules.• Coordination of translation efforts with a remote document translation teams to efficiently produce and deliver fully translated service and user guides in 12 different languages within strict time requirements and budgetary constraints. • Provided technical illustration and graphic design expertise in support of technical publication requirements, developing minimal text quick-start guides and posters, with significant reductions in translation costs.• Practiced accepted hardware and software technical writing styles, follow HID Style Guide, as well as established corporate branding guidelines.• Performed ongoing maintenance of existing documentation to support new product releases across multiple, technically complex product sets. Show less

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  HunterDouglas, Inc.

  Mar 2017 - Aug 2017

  Technical Writer

  Providing manufacturing work instruction technical writing, manufacturing process photography and web page design for the industry leader in the Art of Window Dressings. With high resolution digital photographs and post production imaging efforts I combine Dreamweaver-designed Web pages with simplified English instructional text. Web-based delivery of the documentation occurs at window shade production workstations for an internationally diverse staff of assembly technicians. The result is greater production efficiency with consistently high quality of product, all within a safe working environment . Show less

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  Providing Creative Solutions through Efficient Application of Latest Technologies

  Aug 2017 - Aug 2018

  Highly Adaptive Technical Document Specialist

  Collaborative and approachable communications professional with extensive technical documentation experience across a broad range of businesses and industries. Proactive project manager adept with highly organized and thorough application of PMI standard processes. Enthusiastic and gregarious professional with open and personable style. Possess innate talent, communicating complex technical concepts in easily understood written and graphic processes for global audiences.

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  Charter Communications

  Oct 2017 - Apr 2018

  Business Analyst / Technical Writer - Contract

  - Research and evaluate broadband cable network operations engineering business processes for the development and improvement of reporting and operational efficiencies.- Liaise with and support Senior VP, Director level management and an internation PM team in the design and creation of an homogenous operational requirements process with the supporting business documentation templates for the controlled and standardized management, direction and deployment of network development initiatives across all business units.- Supporting high-level executive leadership in the strategic development of an enterprise-wide network component inventory and configuration process and matrix.- Instrumental in the development and creation of an online user guide for a broadband cable network path, switching and linked devices inventory tool. Show less

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  INVIDI Technologies

  Aug 2018 - Jan 2024

  Staff Technical Writer

  INVIDI provides cable, satellite and IPTV operators the most comprehensive source for targeted television advertising and promotion services. INVIDI’s powerful suite of advanced tools enables operators to selectively target television viewers with the same pinpoint accuracy as direct mail and database marketing — without compromising viewer privacy.In this role I provide the following:• Create DITA-based content for online and PDF delivery• Collaborate with geographically dispersed development scrum teams • Adhere to our corporate style, terminology, and the DITA Information Model• Participate in the TechComm Team Community of Practice to drive continuous team improvement• Use JIRA, Confluence, and Slack to interact with other departments and manage content-related tasks • Create graphics, diagrams, and flow charts to illustrate technical content Show less